New in Gingr: Your Staff Can Now Be Tipped on Every Online Payment

For pet care professionals, tips are part of the job — and a meaningful one. Groomers, bathers, and other specialists often rely on tips for 10–30% of their total take-home pay.

But there’s always been a gap in how tips get collected. When a pet parent pays an estimate before their visit, or settles an open invoice after pickup, there was no way to tip inside Gingr. Some businesses were routing those payments through outside tools just to keep tipping intact. Others were simply missing out.

Today, that changes. Starting July 21, Gingr adds tip prompts to estimate and invoice payments in the Pet Parent Portal — so every online payment type now includes the option to tip.

HOW IT WORKS

The update is built into your existing integrated payments setup — no new integrations, no new tools. Here’s what happens:

• Enable in admin settings. Tip percentages automatically pull from your existing Tip Amounts configuration. You can also allow custom amounts.

• Pet parents see a tip prompt when paying an estimate (before or during their visit) or an open invoice (after pickup) through the Pet Parent Portal.

• The tip options match what they’d see at checkout — same percentages, same custom entry, same familiar flow.

• Tip allotment and splitting work the same way they already do. Nothing about your existing tip workflows changes.

WHY THIS MATTERS FOR YOUR TEAM

60%+ of pet parents tip when given the option. Every estimate and invoice payment was missing that opportunity — which means your staff was missing tips on a significant share of visits.

This isn’t about changing how tips work. It’s about making sure tips are available on every payment type, not just in-person checkout. Your base service prices stay the same. Your pet parents’ experience is nearly identical. The only difference is that your staff earns more on the same visits.

For businesses with high volumes of advance bookings, boarding, or recurring clients, the impact compounds quickly.

NO MORE WORKAROUNDS

Some businesses have been sending clients to a separate payment link or outside tool just to capture tips on advance payments. That creates reconciliation headaches, splits your reporting, and adds friction for your staff.

With this update, everything stays in Gingr. Payments, tips, Tip Reports, and payroll allotments — one system, one source of truth.

GETTING STARTED

Tipping on estimates and invoices is available to all integrated payments customers starting July 21. To enable it, log into your admin settings, navigate to the Credit Card Processing page, and confirm your configurations in the Tip Amounts field. The tip prompt will begin appearing in the Pet Parent Portal payment flow automatically.

NOT ON GINGR PAYMENTS? HERE'S WHAT YOU'RE MISSING BEYOND TIPS

Tipping on estimates and invoices is available exclusively through Gingr Payments — but it's far from the only reason to make the switch.

Built-in Credit Card Surcharging. Gingr Payments now includes automated surcharging, which lets you recover up to 3% of credit card processing fees by passing them to the cardholder at checkout. For a business processing $500K in annual card volume, that's up to $15,000 back per year — without raising your prices. Tipping and surcharging together mean more revenue for your staff and more margin for your business, on the same transactions.

One platform for payments, tips, and reporting. With a separate payment processor, you're reconciling across systems, managing multiple support relationships, and piecing together data from different places. Gingr Payments keeps everything in one place — payment processing, tip collection, Tip Reports, surcharge tracking, and net revenue reporting — all in the same dashboard you already use to run your business.

Full payment coverage across every channel. Gingr Payments processes in-store terminal transactions, online payments, Pet Parent Portal payments, deposits, and recurring memberships and subscriptions — all in one system. Tips and surcharges apply automatically across every channel, so nothing falls through the cracks.

One support team. When something goes wrong with a payment, you shouldn't have to figure out whether to call your software provider or your payment processor. With Gingr Payments, there's one team for everything.

If you're running payments through a separate processor, you're leaving tips, margin recovery, and operational simplicity on the table. Tipping Enhancements are a good reason to take another look.