About the app

For about $4 a day, Gingr makes managing your business a whole lot easier.

Save time & improve customer service - and enable your business to grow.

Gingr is a cloud-based app. Login in from a computer or your smartphone. Multiple users can be logged in at any time.

Gingr integrates your reservations, calendars, pet & client information, feeding & medication tracking, POS transactions and credit card payment processing. The app also integrates customer-engagement with automated email/text reminders & CRM-marketing emails.

Gingr helps manage your employees, with a built-in time-clock, groomer & trainer calendars, commission reports, daily checklists, individual to-do lists and numerous user-permission & notification settings.

Who uses Gingr?:  Successful dog daycare, boarding, training and grooming businesses. See more:

Comprehensive, integrated features

From the start, we built user-friendly features based on our experience running a busy dog daycare and boarding facility. We continue to release new features based on the feedback & needs of over 3,000 kennel techs and business owners using Gingr.

Gingr is a streamlined all-in-one solution. No 'modules' to navigate. It's all integrated.

Pet and client management

Easily find client and pet information and improve customer service with streamlined tracking of information.

• Customize your registration forms and pet forms
• Pet and client photos for easy identification
• Easily find animal/owners with predictive search fields
• Automatic warnings for expired vaccinations, unsigned forms, incidents, allergies, and medical alerts
• Automatic reminders sent to customers for reservations and vaccination expirations
• Customizable (icon+color+name) animal tags/icons
• Upload unlimited files to customer accounts
• Receive faxes & emails (with attachments) directly into Gingr**
• Barcode key-tags for clients
• Incident reports
• Temperament designations
• Send faxes**
• Log phone calls

Online Booking

Less phone tag, less paperwork. Many of our customers achieve over 90% online booking, saving them hours of staff time each day.

• Mobile-friendly online customer 'portal' for account set-up and reservation/appointment requests
• Easily link from your website
• Manage reservation requests for multiple locations
• Brand your portal with your logo, contact information, etc.
• Electronically signed agreements stored in client profile
• Customers can update pet information easily.
• Customers can upload vet records
• Customers can view photos and videos of their pets
• Customers request reservations/appointments
• Confirm reservations with auto-generated emails and SMS*
• Auto-wait list when you are already at capacity
• Customers can pre-pay deposits.

Reservation Management

Streamline and never lose track of reservations, capacity limits. Speed up check-in and check-out procedures to improve customer service and reduce staff time and costs.

• Manage capacity by reservation type, overall facility capacity and special dates
• Recurring and multiple reservation scheduling
• Wait list management
• Auto-reminders sent to customers before reservation start-date
• Easy 1-click check-In, 1-click check-out (with package credit)
• Auto-alert if expired vaccinations at check-in
• Quick check-In multiple pets from multiple owners, and for walk-in customers
• Optional check-in questions to prompt your staff to check the details
• Auto-print run-cards

point of sale

• Automate pricing rules for multiple pets, late check-outs and peak holiday rates (and many more)
• Customize your coupon system
• Flexible pre-paid packages/punch-cards (with expiration)
• Barcode scanner integration
• Integrated credit card payments for fast processing
• Recurring package subscriptions
• Save customer credit card info securely encrypted
• Electronic signature capture for credit card
• Self-tip capture
• Financial reports
• Automatically emailed receipts
• Integrate with printer-cash drawer combination

Lodging Calendar

• Easily change reservations right from the calendar with drag-and-drop functions
• Easily manage lodging transfers/split reservations across multiple runs, even manage multiple pricing across runs
• Same-day lodging management for pets leaving and checking in

facility  / apppointment Calendar

• Manage appointments for groomers and trainers
• Daily, weekly and monthly views
• Drag and drop appointments to reschedule, or re-assign to another specialist
• Schedule appointments right from the calendar
• Open appointments to view details, mark as complete.

marketing & Engagement

• Integrated marketing features
• Easily send marketing emails to sortable groups of customers (expired vaccinations, no recent reservations, etc)
• Create and send photo, video, and text Report Cards via email and SMS*
• Open/Click/Bounce rate analytics on all emails
• Branded customer-facing site for customer account management
• Automatic customer vaccination reminder email
• Customizable and robust post check-out surveys
• Multi-location marketing functions
• Track efficacy of ad campaigns w/ custom phone numbers**

Employee Management

• Employee time-clock
• Employee notification system
  • email, text (SMS*), push to device and in-browser
• Comprehensive user permission management
• Employee to-do lists
• Daily checklist
• Commission reports

Reporting

• Feeding, Medication & Weight reports (both in-app and printable)
• Weekly stats email for owners
• Financial reporting for easy entries into accounting software
• Print or export to excel

Integrate with other software

• Read-only API access for developers to integrate with other apps
• Web-hook support allows your other apps to receive data in real-time
• Can be integrated with Zapier, IFTTT, and just about any other app
• Financial data integrations coming soon!

mobile

• Access all your data on-the-go, from any internet connected device.
• Automate push-notifications to your mobile device.

*Included in USA & Canada only. Other countries may incur additional fees.
** USA & Canada Only. An additional charge of $50/year will apply so you have a dedicated phone number for faxes.

Pricing and Guarantee

Gingr is dedicated to your success, which is why we provide:

1. VALUE-BASED SALES CONSULTATION

We buy software too, and feel that any software you purchase should add significant value to your business. We'll help you ensure that Gingr is the right 'fit' for your business, and identify how the software will help you save time and money - even increase your income. Let's ensure that you will receive value well beyond our subscription rates.

2. Live chat and email support

Compared to other software in the industry, expect to need less support with our easy-to-learn software. That said, we're here to help with live chat and email support. Live chat is available 8AM-5PM, M-F Mountain time (UTC-7) and email support is available 24x7x365 (yes, even Christmas). In 2016, live chat average response time was <15 seconds. 72% of all emails were replied to in <1 hour (50% in <30 minutes). We guarantee a 24-hour initial response time. If we miss the deadline, your next month is on us.

3. Dedicated setup support

A dedicated setup representative will hold your hand through setting Gingr up for the needs of your business. Every new business receives four (4), 45-minute one-on-one online setup meetings with our setup team to make sure all of your questions are answered prior to going live. Additional online meetings are available for $50/call. Most apps require only 2-3 support meetings.

4. Easy staff Training features

We offer extensive and effective resources to make training easy, including documentation and videos. From our experience, most front desk staff don't require (much, if at all) training to use Gingr for day-to-day operations.

5. 30-DAY MONEY BACK GUARANTEE

If you’re not 100% satisfied with your purchase after thirty days and wish to discontinue service, we’ll refund you every penny you’ve paid us for your subscription. All you have to do is call or email us about your dissatisfaction.

6. On-going user-influenced new features and updates

Gingr is constantly innovating - keeping us the most advanced and up-to-date software in the industry. An enthusiastic group of customers - some of the industry's best and brightest pet-care service providers - continue to drive us in developing new features. You are in great company with other Gingr users and our development team!

7. unlimited number of employees, runs, customer accounts

Our flat-rate pricing allows you to grow your business without worrying about add-on charges as your data needs grow.

Ready to Get Started?

When you're ready to start testing Gingr for your business, you can count on us to be there every step of the way. Simply contact us and we'll get back to you as soon as possible to set up an initial consultation. If you decide Gingr is a good fit for your business, we'll deliver your app within 24 hours with some of the basics already set up. We offer tons of great resources to help you finish setting up and offer free live setup support for your first month. You can feel confident our customer support team will be there to help you succeed. 

*for 3+ locations please contact us for pricing by emailing sales@gingrapp.com. The one-time, non-refundable setup fee includes your basic setup, 4 45-minute live setup calls, and a free template for your data import. Free email and live-chat support is included with all subscriptions. If you need assistance getting your data into the data import template, a $500 non-refundable fee will apply. Additional setup calls are available for $50/call.

System requirements

• Any computer, tablet or mobile device that does not run Windows XP or Android <= 2.3
• An internet connection (min. 5 MbPS download speed)  http://speedtest.net
• The employee side of Gingr is not supported in Internet Explorer.  Chrome, Firefox, and Safari (versions 9+) work great!
• The pet parent side of Gingr is not supported in Internet Explorer < 9. IE 9, 10, 11, Edge, Chrome, Firefox and Safari work great!

We know what it's like to run a busy dog daycare and boarding business. After using pen, paper, whiteboards and old desk-top software, we knew there had to be a better way, so we created it.

Gingr was conceived in 2013 when Lee Salminen, a software engineer and consultant (and regular DDC customer), recognized the pain kennel and daycare owners experienced with existing software solutions, and that it could all be so much easier...

A partnership to alleviate this pain was formed when Lee linked up with local doggy daycare manager, entrepreneur, and obsessive product developer, Aaron Nichols.

By good fortune, Mark Tracy, a Boulder-based merchant service provider was introduced to Lee and Aaron to help them bring credit card processing online. It became apparent that expanding the partnership to bring credit card processing in-house was in everyone's best interest, and would greatly improve the product offering.

Through months of meticulous development and real-world testing, Gingr was born!  And we must say she's quite the elegant and well-mannered pup. We believe she's exactly the kind of working dog any savvy pet care entrepreneur would want on their team.

Meet the Peeps! - the people that keep it all running smoothly

We are all based out of Boulder, Colorado.

Did you know that Boulder is surrounded by more than 31,000 acres of recreational open space and nature preserves?

Geeky stats, as of September 25, 2017