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Use these links to quickly jump to FAQs for:

The Company

What is Gingr?

Gingr is business management software designed for pet-care facilities.

Our software is made for pet-care lovers by pet-care lovers. Our co-founder ran a very busy boarding and daycare facility in Boulder, Colorado. Gingr was born after our co-founder knew there had to be an easier way to manage his pet-care business. Using his experience in the pet-care industry as a guide, he built Gingr to manage every aspect of running a pet-care business. 

How can Gingr help my business?

Gingr automates the day-to-day operations of a business—everything from online reservations to collecting payments. Through the online portal, customers can register, pay invoices, upload vet records and make reservation requests. This helps save hours of staff time from manual work.  

On the business side of the software, Gingr tracks important notes and reminders, employee schedules, timeclocks, marketing campaigns, and financial and analytical reports.   

Who owns Gingr?

Togetherwork acquired Gingr in 2017. Togetherwork provides software-as-a-service solutions to communities, groups, and organizations through their 20+ lines of business. They are an invaluable resource to Gingr, enabling us to focus on delivering the best possible experience to our customers.

Does Gingr Own Revelation Pets?
Revelation Pets is also owned by Togetherwork. Gingr and Revelation Pets work closely together; however, they are two separate businesses.

The Product

Is your software customizable?
Gingr is customizable to every business's pricing and services.
How much does Gingr cost?

Gingr offers three pricing tiers based on services offered. Learn more about our pricing here.

What kind of hardware do I need?

Gingr is cloud-based, meaning everything is online at your fingertips. To ensure optimal performance, we recommend:

  • Computers, tablets, and smartphones iOS, Windows 7+, Android 2.3, or newer.
  • Internet browsers such as Chrome, Firefox, and Safari. We do not recommend Internet Explorer. 

If you don't have strong internet:

  • Wireless extender (Almond or other).
  • Wi-Fi hotspot device (if the internet goes out, use a cellular Wi-Fi hotspot to stay connected).

We also support optional hardware:

Payments

What is CardConnect?

Gingr offers integrated payment processing by CardConnect. While CardConnect serves as your integrated payment processor, Gingr serves as your line of support for rates, terminals, and fees.

The benefits of using CardConnect are: 

  • Customers can pay invoices online, pay deposits, buy packages, and store cards on file. 
  • Gingr auto-populates the total due to the integrated terminal to save staff time and prevent checkout errors. 
  • Increase tips by prompting customers to tip at checkout.
  • Payments are batched through Gingr for easy reconciliation.
  • Quickly make next-day deposits.
What is Gingr Payments?

Gingr Payments brings payments to pet care in a way that has never before been possible. With Gingr Payments, customers from around the world can benefit from saving time and money by integrating payments with Gingr. And, because Gingr Payments is developed and operated by Gingr, we can offer competitive pricing compared to domestic and international processors.

Can I use my own processor?

CardConnect and Gingr Payments are the only processors Gingr directly integrates with. You may use another processor, but will not be able to utilize the benefits and features that come with integrated payments such as online payments and saving cards on file.

What are your card processing rates?

We offer tailored rates based on business volume. We’re happy to discuss our rate options and answer any questions you may have.  

Support & Implementation

How quickly can I start to use Gingr?

A variety of factors go into when you can start using Gingr, including your timeline, number of services offered, number of locations, etc. On average, we suggest allowing 30 days for set up, testing, training, and a data import if needed. Plan on 10 to 40 hours of focused work, depending on the complexity of your business. 

Will I have help setting up the software?

Yes! Whether you want to do it yourself, or need a bit of help, you will have a dedicated Implementation Specialist who will be there with you every step of the way.

What is your support like?

Our support team is available from 5:00 a.m. MST to 6:00 p.m. MST,  7 days a week. Customers have access to unlimited live chat and email support, as well as our robust online Knowledge Base. We do not offer phone support, but our live chat is fast and awesome—you'll love it!

Can I transfer the data from my current system to Gingr?

Absolutely! We have a free import template you can populate on your own, or we can do the leg-work for you for $350. Paid data imports have a four business day turnaround time.

In general, we can transfer owner and pet information, future reservations, retail, and package credits from most software providers—as long as the data can be exported into an Excel spreadsheet or CSV file.

If you don't have a lot of data to transfer, it may be more practical to have your customers register through the customer portal. A benefit to this approach is that you can start fresh with updated owner and pet information.

Non-Facility-Based Businesses

Does Gingr have a mobile app?

Not at this time. However, Gingr is cloud-based and can be accessed through a web browser through mobile devices.

Does Gingr offer GPS or route management?

Not currently. You can run the ‘Services By Date’ report to view all appointments for one day.

How easily can I use Gingr from my phone, like when scheduling, taking notes, etc?

While Gingr is mobile-friendly, the process to create appointments, view calendars and manage schedules is more efficient from a tablet or computer.

Can my Google Calendar sync with Gingr?

Gingr's facility calendar can sync to Google Calendar, but Google Calendar cannot sync back to Gingr. Appointments are scheduled through Gingr, not Google Calendar.

More Tail Wags, Less Busywork

Find out how Gingr’s pet care software will help you streamline and grow your business‚ so you can do more of what you love (woof, woof).

Get A Demo

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