Frequently Asked Questions about Gingr’s Pet Business Software

Gingr is business management software designed specifically for pet-care facilities, made for pet-care lovers by pet-care lovers. At its core, Gingr aims to help pet-care businesses maximize revenue, optimize efficiency, and build deep, long-term customer relationships. The platform offers tailored solutions for boarding, daycare, grooming, training, dog park, dog bar, and enterprise-level businesses.

Gingr was born when the owner of a busy boarding and daycare facility in Boulder, Colorado, realized there had to be an easier way to manage his pet-care business. Using his experience in the pet-care industry, he partnered with a software developer and built Gingr to handle every aspect of running a pet-care business behind the scenes.

Gingr automates pet-care businesses’ day-to-day operations, from online reservations to collecting payments. Through the online portal, customers can register, pay invoices, upload vet records, and make reservation requests. This reduces the need for manual work, saving hours of staff time.

On the business side of the software, Gingr tracks notes and reminders, employee schedules, time clocks, marketing campaigns, and financial and analytical reports. With these features, Gingr helps pet businesses:

• Boost revenue: Gingr users earn up to five times more revenue compared to other pet-care businesses, as our software offers easy upsells, automated pricing rules, online bookings, and simple checkout processes.
• Enhance efficiency: Do more in less time by automating repetitive tasks. On average, Gingr users save five minutes per customer during check-in/out thanks to features like Gingr PreCheck, vaccine management, customer self-service, and more.
• Connect with customers: Gingr helps you foster customer relationships and drive repeat business, increasing returning customers by up to 600%. Features like easy online booking, loyalty reward programs, and pet report cards provide excellent customer experiences and create additional touch points.

No, Gingr and Revelation Pets are two separate businesses. However, Revelation Pets is Gingr's sister company, and both work closely together.

Yes! Gingr is fully customizable to fit your specific pricing model, services, and operations. Our flexible software adapts to your unique needs, rather than forcing you to change how you run your business.

No matter what type of pet-care business you run, Gingr can support your business model. Here are some of the elements you can configure to meet your needs:

• Service offerings: Configure the system for everything from standard overnight boarding to niche add-ons (e.g., VIP playtimes or enrichment activities).
• Pricing structures: Adapt the platform to match your specific rates, custom packages, and unique membership tiers.
• Daily workflows: Customize your tools to manage your operations exactly how you want.

Gingr offers three pricing tiers based on various pet-care businesses’ services. For enterprise pricing, reach out to our team to receive a custom quote. Learn more about our pricing here.

Gingr includes several built-in integrations (email, two-way SMS, scheduling, and payment processing) and can process external integrations with our technology partners. This ensures your data remains up-to-date and you can access all the features you need to manage your pet-care business from one platform.

Gingr is cloud-based, meaning everything is online at your fingertips. To ensure optimal performance, we recommend:

• Computers, tablets, and smartphones iOS, Windows 7+, Android 2.3, or newer
• Internet browsers such as Chrome, Firefox, and Safari—we do not recommend Internet Explorer 

If you don't have strong internet:

• Wireless extender (Almond or other)
• Wi-Fi hotspot device (if the internet goes out, use a cellular Wi-Fi hotspot to stay connected)

We also support optional hardware:

• USB Connected Receipt Printer, ~$200
• Cash drawer w/ RJ-11 jack, ~$50
• IDEXX Pet Detect temporary collar printer. Special offer for Gingr customers: Get your first printer FREE ($449 value) with your first purchase of a case of collar rolls.

Explore our supported payment processing hardware.

Gingr provides comprehensive reporting and analytics features that give you full visibility into your business’s performance. Our reports are broken down into the following categories:

• Financial reports: Track your bottom line with detailed reports on sales, daily revenue, credit card processing, subscriptions, and packages.
• Pet and owner reports: Keep client data organized and pull reports related to specific pets, owner profiles, and signed agreements or waivers.
• Facilities reports: Stay on top of your daily operations with reports covering current and upcoming reservations, facility capacity, and specific services.

Gingr Payments is an all-in-one payment processing platform that allows pet-care businesses to manage online and in-person payments directly from Gingr. With Gingr Payments, pet-care businesses can save time and money by integrating payments with Gingr. Because Gingr Payments is developed and operated by Gingr, we can offer competitive pricing compared to other domestic and international processors.

Gingr Payments offers the following key benefits to pet-care businesses:

• Customers can pay invoices online, pay deposits, buy packages, and store cards on file.
• Gingr prevents checkout errors and saves by auto-populating the total due to the integrated terminal.
• Increase tips by prompting customers to tip at checkout.
• Payments are batched through Gingr for easy reconciliation.

Gingr offers integrated payment processing by CardConnect. CardConnect serves as your integrated payment processor, while Gingr acts as your support line for rates, terminals, and fees.

CardConnect and Gingr Payments are the only payment processors Gingr directly integrates with. You may use another processor, but you will not be able to access the benefits and features that come with integrated payments, such as online payments and saving customers’ cards on file.

We offer tailored rates based on business volume. We’re happy to discuss our rate options and answer any questions you may have.

On average, we suggest allowing 30 days for setup, testing, training, and a data import if needed. Plan on 10 to 40 hours of focused work, depending on the complexity of your business. However, a variety of factors go into when you can start using Gingr, including your timeline, number of services offered, number of locations, etc. 

Yes! Whether you want to do it yourself or need a bit of help, you will have a dedicated Implementation Specialist with you every step of the way.

Customers have access to unlimited phone and email support, as well as our robust online Knowledge Base. Our support team is friendly, knowledgeable, and awesome. You'll love them!

Note: On-demand phone support is available to Gingr customers in the US, Canada, and the UK.

Support agents are available to take calls from your business Monday through Friday from 5:00 am to 6:00 pm MDT, excluding holidays and scheduled internal staff meeting times.

You can also reach our support team via email. 

Absolutely! We have a free import template you can populate on your own, or our team can do the legwork for you for $350. Paid data imports have a four-business-day turnaround time.

In general, we can transfer owner and pet information, future reservations, retail, and package credits from most software providers, as long as the data can be exported into an Excel spreadsheet or CSV file.

If you don't have a lot of data to transfer, it may be more practical to have your customers register through Gingr’s customer portal. With this approach, you can start fresh with updated owner and pet information.

Gingr has an easy-to-use, powerful mobile app for pet parents. Pet parents can book appointments, view invoices, and pay balances from the app. Additionally, pet boarding businesses can share real-time updates about each pet by sharing webcam streams and pet report cards to pet parents, which they can access instantly.

No, Gingr does not currently offer GPS or route management services. However, you can run the Services By Date report to view all appointments for one day.

Gingr is mobile-friendly, allowing you to communicate with pet parents, clock in and out, and complete other business-related tasks on the go. However, the process for approving appointments, viewing calendars, and managing schedules is more efficient for managers and staff from a tablet or computer.

Yes, Gingr's facility calendar can sync to Google Calendar. However, Google Calendar cannot sync back to Gingr. This means that appointments must be scheduled through Gingr, not Google Calendar.