Pricing and Guarantee

Gingr is dedicated to your success, which is why we provide:

1. VALUE-BASED SALES CONSULTATION

We buy software too, and feel that any software you purchase should add significant value to your business. We'll help you ensure that Gingr is the right 'fit' for your business, and identify how the software will help you save time and money - even increase your income. Let's ensure that you will receive value well beyond our subscription rates.

2. Live chat and email support

Compared to other software in the industry, expect to need less support with our easy-to-learn software. That said, we're here to help with live chat and email support. Live chat is available 8AM-5PM, M-F Mountain time (UTC-7) and email support is available 24x7x365 (yes, even Christmas). In 2016, live chat average response time was <15 seconds. 72% of all emails were replied to in <1 hour (50% in <30 minutes). We guarantee a 24-hour initial response time. If we miss the deadline, your next month is on us.

3. Dedicated setup support

A dedicated setup representative will hold your hand through setting Gingr up for the needs of your business. Every new business receives four (4), 45-minute one-on-one online setup meetings with our setup team to make sure all of your questions are answered prior to going live. Additional online meetings are available for $50/call. Most apps require only 2-3 support meetings.

4. Easy staff Training features

We offer extensive and effective resources to make training easy, including documentation and videos. From our experience, most front desk staff don't require (much, if at all) training to use Gingr for day-to-day operations.

5. 30-DAY MONEY BACK GUARANTEE

If you’re not 100% satisfied with your purchase after thirty days and wish to discontinue service, we’ll refund you every penny you’ve paid us for your subscription. All you have to do is call or email us about your dissatisfaction.

6. On-going user-influenced new features and updates

Gingr is constantly innovating - keeping us the most advanced and up-to-date software in the industry. An enthusiastic group of customers - some of the industry's best and brightest pet-care service providers - continue to drive us in developing new features. You are in great company with other Gingr users and our development team!

7. unlimited number of employees, runs, customer accounts

Our flat-rate pricing allows you to grow your business without worrying about add-on charges as your data needs grow.

Ready to Get Started?

When you're ready to start testing Gingr for your business, you can count on us to be there every step of the way. Simply contact us and we'll get back to you as soon as possible to set up an initial consultation. If you decide Gingr is a good fit for your business, we'll deliver your app within 24 hours with some of the basics already set up. We offer tons of great resources to help you finish setting up and offer free live setup support for your first month. You can feel confident our customer support team will be there to help you succeed. 

*for 3+ locations please contact us for pricing by emailing sales@gingrapp.com. The one-time, non-refundable setup fee includes your basic setup, 4 45-minute live setup calls, and a free template for your data import. Free email and live-chat support is included with all subscriptions. If you need assistance getting your data into the data import template, a $500 non-refundable fee will apply. Additional setup calls are available for $50/call.

System requirements

• Any computer, tablet or mobile device that does not run Windows XP or Android <= 2.3
• An internet connection (min. 5 MbPS download speed)  http://speedtest.net
• The employee side of Gingr is not supported in Internet Explorer.  Chrome, Firefox, and Safari (versions 9+) work great!
• The pet parent side of Gingr is not supported in Internet Explorer < 9. IE 9, 10, 11, Edge, Chrome, Firefox and Safari work great!