You know the look. A pet parent picking up their pup, eager for an update: “Was he good? Did she eat? Did they play?” Gingr’s Report Cards answer all those questions—and then some. As part of our pet-care business software, Report Cards let your team capture and share the sweet, silly, and sometimes slobbery highlights that make a pet parent's day (and keep them coming back).

Today, let's take a deeper look at the best ways to use them for your business.

Create and Send Report Cards with Gingr

Gingr's Report Cards are customizable updates you can send to pet parents during or after a visit. Think of them as a digital snapshot of the pet's day!

With Gingr’s Report Card feature, pet business owners can: 

  • Leave comments and updates throughout the day — note each pet's health, behavior, and general demeanor as you go
  • Attach photos and videos — give pet parents a real look at their pet’s day, visible in the Customer Portal the moment it’s uploaded 
  • Send Report Cards via email or SMS — no setup needed, automatically linked in the checkout email, or sent directly anytime, individually, in bulk, or after checkout 
  • Preview before you send — send a test Report Card to yourself via email and SMS, then check the Customer Portal to see exactly what pet parents will see 

Check out this short clip for more information about getting started with Gingr’s Report Cards feature.

 

Why Use Pet Report Cards?

Pet parents love getting updates about their furry family members. And for businesses, these updates do more than make someone smile:

  • Build customer loyalty — consistent communication increases trust and repeat visits
  • Encourage word-of-mouth — share-worthy updates can lead to social posts and referrals
  • Enhance professionalism — Report Cards show that your staff is attentive, detail-oriented, and committed
  • Stand out from the pack — while many facilities offer photos, not all provide structured updates with insight — that’s where you shine

Best Practices for Sending Report Cards

There’s no wrong time to brighten a pet parent’s day with an update, but some moments offer especially great opportunities to make an impact.

  • After a pet’s first visit — reassure new customers that they made the right choice
  • At the end of a boarding stay — a thoughtful recap gives pet parents a warm, fuzzy feeling and a reason to rebook
  • Midday during daycare — ease any lingering guilt or anxiety with a charming peek into their pet’s day
  • Right after grooming — a thoughtful recap gives pet parents a warm, fuzzy feeling and a reason to rebook
  • After a training class — celebrate progress and reinforce the value off your services

Use Report Cards to capture meaningful milestones or even just a single goofy grin. It’s a simple gesture that can strengthen your customer relationships and spark repeat bookings!

With Gingr, you get a suite of pawesome features to support every aspect of your pet business. And you can manage all of them under one roof, leading to a more streamlined system for both your staff and customers. When you make the customer experience more convenient and enjoyable, you’ll boost your retention and enhance your reputation. 

Ready to start using pet Report Cards and Gingr’s other great features? Get a demo today!

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