When Amy opened The Pawffice: Doggy Daycare, Boarding & Training in September 2023, she envisioned a place where dogs and their owners felt completely cared for. As an experienced trainer and passionate dog lover, Amy knew she wanted to create a fun, safe, and organized environment.
From offering daycare and boarding to training sessions, The Pawffice quickly gained a reputation for happy pups and satisfied pet parents. “It's hard to decide on my favorite part of the job," Amy shares. “It's a toss-up between seeing how happy the dogs are to show up in the morning and facilitating pick-ups and getting to tell the owners what a good day they had."
As The Pawffice grew steadily, Amy found herself overwhelmed. “I was becoming bogged down with trying to keep track of everything,” she admits. “I knew without better systems in place, we’d never survive.” That’s when she turned to Gingr, to help her get back on track.
For Amy, the decision to use Gingr was about more than just convenience—it was about survival. “Without Gingr, The Pawffice wouldn’t be open because I was so burnt out that I couldn’t do my job as an owner properly,” she says. Gingr brought the organization and efficiency she desperately needed, offering tools that make tracking, scheduling, and payment processing easy.
One of Amy’s favorite features is the Daily Checklist. “We LOOOVE IT!” she exclaims. The checklist ensures every task is accounted for, from feeding schedules to clean-up routines, allowing her team to stay on top of everything.
She also relies heavily on behavior notes to track dog dynamics. “We keep track of our dogs’ besties and ‘frenemies’ in the behavior notes section. It helps us group dogs with playmates easily, and we reference it daily,” Amy explains.
Other favorite tools include the dashboard, birthday reports, and the Pet Parents app, which makes booking seamless for clients. “We get compliments all the time from clients about the app and how easy it is to use,” Amy shares. “Many have come from other daycares where the systems were either non-existent or outdated.”
For Amy, Gingr isn’t just about great features—it’s also about outstanding support. “The customer service and support is INCREDIBLE,” she says. Whether through live chat, the resource page, or bi-weekly webinars, Amy feels equipped to navigate the platform with ease. “Most times the webinar topics come at a perfect time, like the most recent one about preparing for holiday operations,” she adds.
Thanks to Gingr, The Pawffice is thriving. “Gingr has solved every problem I’ve had with previous systems. It just makes things EASY,” Amy says. “As someone who doesn’t claim to be tech-savvy, I find Gingr very user-friendly. I feel very supported by this platform since day one.”
With happier pups, more organized operations, and a stress-free owner, The Pawffice is living proof of how the right tools can transform a growing business into a thriving success.
