Loyalty Reward Points: The Secret to More Repeat Pet-Care Bookings

Running a pet-care business means lots of balls in the air (literally and figuratively). Whether you’re managing a bustling dog daycare, a busy grooming salon, an dog park, or a multi-service facility with training and boarding, the end goal is the same: Create loyal customers while maximizing every interaction.

Rewarding loyal customers isn’t just a nice gesture, it’s a smart business move. That’s why Gingr’s Loyalty and Rewards Points feature is designed to turn every visit into a reason to return. (And those reasons to return lead to positive returns for your business!)

With Gingr, every dollar your customers spend becomes an opportunity to build long-term loyalty. It’s built right into the software. No punch cards, no third-party apps, no extra busywork or documents to juggle.

For busy pet-care professionals, seamless rewards show pet parents you appreciate their loyalty, while giving them a reason to keep coming back (and spending more).

It helps make customers’ lives easier, encourages repeat visits, and simplifies how you say "thank you" without adding another task to your already packed day.

How Rewards Work Across Services

Let’s break down how this feature plays out in each type of pet-care businesses:

Dog Daycares

A regular pup attends daycare three times a week, racking up points with every visit. When the pet parent sees their points balance grow in the customer portal, they’re more likely to book again — and book often!

Boarding Facilities

Parents who book extended stays earn a hefty chunk of points. When they return from vacation, they can use those points for retail items, treats, or even a discount on grooming. Loyalty turns into repeat business.

Grooming Salons or Services

For groomers, the ability to offer a $10 store credit after every $100 spent is an easy upsell. Customers book a bath, get a brush-out, and are halfway to their next credit. That’s a pawsome way to fill the schedule.

Training Programs

Trainers can use the rewards program to incentivize follow-up classes. After finishing a Level 1 course, pet parents can apply their points to Level 2. It’s a natural way to keep the momentum going.

Dog Parks and Bars

A dog-friendly bar could use rewards to drive repeat visits and retail sales. Patrons earn points every time they buy a beer, book a play session, or grab some merch. When they hit a new reward tier, they’re thrilled to cash in on exclusive perks.

Across every service, rewards points are simple to use and built to drive repeat revenue.

A Tail-Wagging Experience for Pet Parents

Pet parents love seeing their loyalty pay off! With Gingr’s rewards feature:

• They automatically earn one point for every dollar spent.
• Their balance and rewards history are visible in the customer portal.
• They get notified when new points are added after checkout.

While customers can’t redeem points themselves (only staff can do that), they can track their progress toward their next reward, which keeps them engaged and coming back.

Built-In Simplicity for Your Staff

Redemption is easy on your end, too. Staff can:

• View a pet parent's rewards balance right from their profile.
• Click "redeem points" to apply credit at checkout or from the shopping cart.
• Choose the right reward tier based on how many points the customer has.

Admins can also manually add or remove points (perfect for surprises, apologies, or special promos), but this ability is tied to permission groups, keeping control in the right hands.

Unlimited Flexibility: Tiers, Expiration, and Customization

Gingr’s Loyalty and Rewards Points feature is incredibly flexible:

• Customize Reward Tiers: Set up as many as you want! For example, 100 points = $10 store credit. Want to offer bigger incentives for higher spenders? Go for it.
• Expiration Settings: By default, points never expire—but you can toggle expiration on if you want to encourage faster redemption.
• New Owner Opt-In: You can even toggle rewards enrollment to auto-opt-in new customers, ensuring no one misses out on the fun.

It’s loyalty, on your terms.

More Revenue, Less Effort

Gingr’s loyalty program is a "feel-good feature" with the power to boost your bottom line in the following ways:

• Encourage Repeat Bookings: Customers return more often when they know they’re working toward a reward.
• Increase Average Spend: Shoppers are more likely to splurge on retail items or add-ons when they’re close to hitting a reward tier.
• Drive Package and Membership Sales: Points add even more value to recurring packages, boosting predictable revenue.

It’s all part of Gingr’s mission to help you maximize revenue while building customers for life..

Whether you're trying to stand out in a competitive market or simply want to show your customers some extra love, Gingr’s Loyalty and Rewards Points feature makes it easy. It’s one more way Gingr helps you run a pawesome business—while wagging tails (and customer satisfaction) stay sky high.

If you're not using it yet, now's the perfect time to explore this fur-tastic feature. Talk to your team, tweak your settings, and start building loyalty, one point at a time.

Ready to Fetch More Loyal Customers?

Make every dollar count. Book a demo today, or log into your Gingr admin dashboard and go to Admin > Loyalty Reward Points to start setting it up.