5 Pet Business Challenges Integrated Payment Processing Solves

It happens every day in the pet-care industry: A pet parent checks out, but the payment processing takes ages, and the lobby starts filling up with clients waiting to check in or anxiously waiting to pick up their pups after a long day.

Or, if a credit card declines, clients are embarrassed and scramble. Meanwhile, a deposit never gets collected, and a no-show costs you a booking. Manual reconciliation takes hours, and the numbers don't quite match.

All of this is happening at the same time as your trainer is diligently teaching a dog new commands, a groomer is soothing a nervous pup through a nail trim, and a kennel full of puppies is barking in harmony. There's a lot going on!

At Gingr, we believe payments shouldn't get in the way of caring for pets, building relationships with clients, and growing your business. That's why we created Gingr Payments, an integrated payment processing solution that alleviates payment headaches so you can focus on what matters most.

Here are five common payment challenges that integrated payment processing can help you overcome.

What Is Integrated Payment Processing?

First of all, let's explain a bit about Gingr Payments, our integrated payment processing solution that connects your payment system directly with your pet-care business software. With this system, you can accept credit card payments online and on-site and handle everything—invoicing, deposits, refunds, subscriptions, tips, and reports—from one platform.

Gingr Payments exists to offer a more seamless experience for your business. You can handle online and in-person payments in the Gingr app. The cards on file are securely encrypted, and reconciliation action happens automatically, saving hours. These are just a few of the benefits. It was designed for pet-care pros to solve common challenges and obstances with payments, such as the following: 

1. Chasing Payments and Managing Collections

The challenge: For many pet-care pros, collecting payments is time-consuming and frustrating. You're calling customers after their stay to collect balances, chasing bounced checks, and manually charging cards. It eats into your team's time and creates awkward customer interactions.

How integrated payments solve it: With Gingr Payments, customers can pay online when booking, add deposits, and update cards on file. Your staff can collect balances at check-in or checkout in just a few taps. You can even set up recurring payments for memberships or packages.

Because cards are stored securely, if a customer forgets a payment, you can charge their card on file—no more chasing them down. And if a card expires? Automated prompts help customers update it.

The result: Faster collections, fewer awkward conversations, and predictable revenue.

"Every second counts in our business. We collect a lot of payments online and then charge the balances at checkout. With cards saved on file, every checkout is faster, and I know it's accurate."
— Amy K., Owner, Chester's Pet Lodge

2. Payment Errors and Manual Entry Mistakes

The challenge: Manually entering transactions or using disconnected payment terminals introduces errors. Staff may enter the wrong amount or forget to charge for an add-on. Invoicing errors can damage trust and cause revenue leakage.

How integrated payments solve it: Integrated payments eliminate the need for manual entry. When a customer checks out, their invoice is generated automatically in Gingr, including all services, add-ons, packages, and retail purchases. Staff simply select the payment method, and the system handles the rest. No double entry. No math mistakes. No accidental discounts. Everything is transparent, accurate, and logged in your system.

The result: Increased accuracy, fewer disputes, and more trust from pet parents. Guaranteed accurate invoices, which build trust.

3. Time-Consuming Reconciliation and Reporting

The challenge: End-of-day and end-of-month reconciliation can take hours. Your staff must cross-check payments from your POS system, your pet-care software, and your bank statements. Manual reconciliation is error-prone and eats into your valuable time.

How integrated payments solve it: Gingr Payments batches transactions automatically and provides built-in reporting. Payments are recorded in real-time and matched to customer accounts. When it is time to reconcile, you simply run a report—no spreadsheets, no manual matching.

Our clients have reported saving hours every week on reconciliation alone!

The result: More time back for you and your team and complete confidence in your financial data.

4. Clunky Customer Experience at Checkout

The challenge: A slow, clunky payment experience frustrates customers and staff alike. Having to pull out a wallet every time, waiting for receipts, or dealing with checkout bottlenecks in your lobby creates friction—especially during busy periods.

How integrated payments solve it: Gingr Payments enables faster checkouts with:

• Contactless payments
• Cards stored on file
• Apple Pay and Google Pay support
• Self-service deposits and prepayments
• Fast tipping prompts

Customers love the convenience of a "one-tap" checkout—especially when they're juggling kids, leashes, and eager pups.

The result: Happier customers, less lobby chaos, and improved staff efficiency.

5. Missed Revenue Opportunities

The challenge: Maximizing revenue is harder without integrated payments. Manual payment processes often miss out on upsells, allow unpaid balances to linger, or make it hard to transfer memberships, packages, and recurring billing.

How integrated payments solve it: Gingr Payments unlocks the full revenue-driving power of Gingr's solutions, including:

• Recurring subscriptions create predictable income.
• Prepaid packages drive repeat visits.
• Self-service deposits reduce no-shows.
• Upsells and add-ons are included in one seamless transaction.
• Automated discounts and surcharges eliminate errors.

Plus, your team can offer tips and promote loyalty programs easily during checkout—all while providing a professional, smooth payment experience.

The result: Higher average ticket value, more repeat business, and steady cash flow.

Why Choose Gingr Payments?

Not all payment solutions are created equal. Gingr Payments was built by Gingr, for Gingr users. It offers unmatched convenience and competitive rates, with no need to manage multiple systems or pay for third-party integrations.

Key benefits include:

1. Fast checkouts: Multiple cards on file, contactless, and one-tap payments.
2. Online payments: Deposits, packages, subscriptions, and retail purchases.
3. Secure transactions: PCI-compliant with point-to-point encryption.
4. Automatic reconciliation: Save hours of admin time.
5. Staff tips and commissions: Paid out directly via Gingr.
6. Recurring billing: Unlock loyalty with memberships and subscriptions.
7. Seamless experience: One system, one dashboard, one source of truth.

And because Gingr Payments is operated by Gingr, you get personalized support and direct access to our U.S.-based team—no third-party vendor runaround. Integrated payment processing unlocks the full potential of Gingr's revenue-driving tools.

Build Customers for Life

Integrated payments do more than streamline operations—they build loyalty.

A fast, transparent, and modern payment experience creates trust and keeps customers coming back. Whether you’re sending beautiful, accurate invoices or enabling pet parents to book and pay online 24/7, you’re fostering a positive relationship with every transaction.

With Gingr Payments, you can:

• Eliminate manual errors that erode trust.
• Empower customers to self-serve.
• Provide flexible, convenient payment options.
• Offer loyalty programs and memberships.
• Automate upsells and reward your staff with tips.

The smoother the experience, the more likely customers are to return—and to refer their friends.

Ready to Eliminate Payment Headaches?

If you're ready to spend less time chasing payments and more time doing what you love, it's time to move to Gingr Payments.

With integrated payment processing, you can:

• Maximize revenue with every transaction.
• Optimize operations and minimize costs.
• Build a loyal customer base that trusts you.

Are you a current Gingr user interested in signing up for Gingr Payments? Check out our support article on getting set up in 10 minutes or less! 

Join pet-care businesses worldwide using Gingr Payments to save time, reduce no-shows, and drive growth. New to Gingr? Book a demo today!