Gingr Software Updates & FAQ

What's Changed with Gingr and What It Means for Your Pet-Care Business

Running a pet-care business today isn't getting easier. Between managing staff, handling bookings, controlling costs, and trying to grow revenue, it can feel like you're constantly reacting instead of moving forward.

Over the past year, we've focused on one thing: Helping you run a more predictable, efficient, and profitable business.

Many of these improvements came directly from your feedback. You told us where Gingr needed to be faster, simpler, and more reliable. We've made meaningful investments to deliver on that.

Here is a clear look at what's changed with Gingr pet-care business software and what it means for your operations.

How is Gingr helping me grow more predictable revenue?

One of the hardest parts of running a pet-care facility is the month-to-month revenue rollercoaster. Busy holidays and slow Januarys shouldn't define whether you can plan your business.

We've rebuilt our memberships and recurring revenue tools to help you:

1. Turn one-time customers into recurring monthly members
2. Automate billing and reduce manual follow-up
3. Create service credit packages (e.g., baths, training, enrichment) that redeem automatically at checkout
4. Offer built-in promotions that drive loyalty and repeat visits

What this means for your business: You're not starting from zero every month. You're building a reliable revenue base you can actually plan from.

How does Gingr help increase revenue beyond memberships?

Expanding your customer base is one piece of the growth puzzle. Maximizing every visit helps fill in the gaps.

We've expanded packages and bundling capabilities so you can:

1. Bundle boarding, add-on credits, and service credits into a single multi-component package
2. Share packages across multiple locations — including different rate groups per site
3. Schedule future price changes within packages so your team isn't managing manual updates at holiday time

What this means for your business: Higher average transaction value, without adding operational complexity for your team.

How is Gingr improving reliability and support?

This is the area where we've made the most significant investments.

Per real Gingr user feedback, we have:

1. Resolved 185+ production defects, with dedicated maintenance teams now running in parallel with feature development
2. Expanded our support team capacity by 25%, with new agents focused specifically on faster first response times
3. Moved from a first-in-first-out support queue to a data-driven model that prioritizes critical operations issues
4. Launched AI-assisted support to help our team get you answers faster and more accurately
5. Committed to a published quarterly roadmap and customer town halls so you can see exactly what we're working on — and hold us accountable to it

What this means for your business: Fewer disruptions. Faster help when you need it. A platform you can depend on when you're busiest.

How is Gingr helping me protect margins?

Growth only matters if it's profitable. Payment processing costs are rising industry-wide, and we've been building tools to help you manage them.

We've expanded our payments capabilities to include:

1. Convenience fees (live now) to offset processing costs
2. Stripe surcharging (launching Q2 2026) to automatically pass credit card fees to customers at checkout via Gingr Payments
3. Tipping for pet parents in the customer portal, with per-specialist tip splitting

What this means for your business: More control over your margins without adding manual work.

How does Gingr support multi-location growth?

As your business grows, complexity grows with it. We've introduced multi-location tools that help you scale without losing visibility or control:

1. Location-based user permissions — staff only see data for their assigned sites
2. Reports that automatically filter to a user's allowed locations
3. Package and pricing sharing across locations, with per-site customization

What this means for your business: Whether you run 2 locations or 20, you can scale confidently without digging through disconnected data.

How does Gingr help me make better decisions?

Many businesses have data... but not the right kind of clarity. We've launched Gingr Business Analytics and expanded reporting so you can:

1. Track marketing campaign performance through UTM attribution to see exactly which campaigns are driving bookings and revenue
2. Understand performance across locations from a single view
3. Access new customizable dashboards with deeper revenue and occupancy insights (Q2 2026)
4. Ask questions in natural language with AI-powered analytics with no report-building required (Q2 2026)

What this means for your business: Faster, more confident decisions based on real data and not gut instinct.

What's coming next?

We're continuing to invest in the future of Gingr, including:

1. A native mobile app for pet parents to request appointments, view updates, and manage their account
2. A UI/UX refresh to simplify daily workflows
3. Auto-approve for daycare reservations, reducing manual review time for staff
4. AI-powered scheduling and capacity planning
5. Expanded API integrations across our ecosystem

What this means for your business: A platform that keeps evolving alongside your business.

Want to get more out of Gingr?

Our team is here to help you make the most of these tools. Connect with us to explore what's available for your facility.