Nestled in the heart of Town and Country, MO, Williamsburg Pet Hotel & Suites has been a beloved institution for over six decades. Founded in 1963 by Bill and Marie Kramer, the facility initially served the community's growing need for a boarding space as West St. Louis expanded. Bill, a natural with dogs, showcased some of the top Dalmatians and Dobermans in the country, including their prized Doberman, Hope. Over time, Bill and Marie also became respected judges in the dog show circuit.
In 1981, Bonnie and Edward Rowley took the reins, bringing their children Todd and Tiffany into the fold. By the early 90s, they expanded the facility with a new cattery and office space. Todd, deeply embedded in the family business, officially took over in 2000, continuing the legacy with a passion for pet care that spans boarding, grooming, training, and daycare services.
As the third-generation owner, Todd Rowley has always sought ways to modernize Williamsburg Pet Hotel while honoring its rich history. In this quest for improvement, the introduction of Gingr software marked a significant milestone.
One of the standout features of Gingr for Williamsburg Pet Hotel has been the Icons. These versatile and limitless icons allow the team to quickly identify and manage various aspects of pet care and operations. Whether it’s tracking a pet’s specific needs, highlighting important notes for grooming sessions, or organizing boarding schedules, the Icons streamline day-to-day tasks with unparalleled efficiency.
Todd particularly appreciates Gingr’s history component, which provides an easy way to look back at any pet or owner's information. “Gingr’s history component allows you to easily look back at any pet’s or owner’s information to help answer any questions you might have about a pet’s stay," he explains. This feature has proven invaluable in maintaining excellent customer service and ensuring that every pet's visit is as smooth and enjoyable as possible.
Since adopting Gingr, Williamsburg Pet Hotel has seen remarkable improvements in organization and efficiency. Todd enthusiastically shares, “Gingr has really allowed us to be much more efficient and organized as a facility with minimal effort. It does all the hard work for you! The customer service is top-notch as well if you need any help."
The software has not only enhanced operational efficiency but also supported the team in delivering the high-quality care that Williamsburg Pet Hotel is known for. By automating and simplifying administrative tasks, Gingr has freed up more time for the staff to focus on what they do best—caring for their furry clients.
With Gingr, Williamsburg Pet Hotel continues to honor its storied past while embracing the future. The Rowley family is proud to share their rich history, including photos from the 1960s and tales of their involvement in the dog show community, as they look forward to many more years of serving pets and their owners with love and dedication.
As Todd reflects on the positive impact Gingr has had on their operations, he simply says, “Thank you for all you do!"
Williamsburg Pet Hotel stands as a testament to the enduring legacy of the Kramer and Rowley families, now bolstered by the power of modern technology.
Want to learn how Gingr can help your pet-care business? Get in touch!
