There's a lot of debate among our kennel software users regarding the acceptance of tips when customers are paying for services.
Gingr enables you to prompt your staff to leave a gratuity when paying for their pet care services.
Some business owners and managers express that they feel the prompt for gratuities makes their customers uncomfortable—sometimes even resentful—after paying the business for the services and then being asked to leave a tip.
Other pet care business owners expressed glee at the difference in tips received and the benefits this delivers to their staff, both financially and in terms of morale.
I searched a bunch of discussion forums on the topic, and pet care service customers seem just as mixed in opinions. Many comment that they would tip a groomer, but not a dog kennel or daycare service provider's staff. Others commented that they may tip during the holidays, or under certain circumstances, like when they receive emergency last-minute care.
Many customers think, "If I pay $30/day for dog daycare, I don't expect to tip." This is not unreasonable, though customers may wish to express their gratitude with a tip. Naturally, your staff will appreciate the receipt of a tip, and not just for the money. As the saying goes, "Tips are like hugs but without the touching."
Generally, minimum wage (or below minimum wage) workers, like waitstaff and bartenders expect to be tipped, as over 60% of their income is from tips. If you are paying your staff minimum wage, then consider using the tip-prompt or other means for tipping to boost income for your staff. If you are paying them a more professional service wage, perhaps twice minimum-wage and above, then tipping may not be as important.
Income matters to your employees, as does the positive feedback they get from customers who tip. To help with employee satisfaction, I encourage you to increase wages enough to account for the loss of opportunity to receive tips, or provide an easy means for customers to express their gratitude through tipping.
Here's to your success! - Andy