EMV (Chip Cards) Have Arrived!

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We're very excited to announce that we've completed a new integration with CardConnect that allows you to accept EMV (chip card) transactions directly from Gingr!

This technology is called CardConnect Bolt and will be available starting February 1, 2018. If you'd like to go live with this ASAP, we recommend placing your order today.

If you'd like to place an order, simply submit a support ticket via your Gingr App or email to support@gingr.freshdesk.com. Keep reading below for pricing information.

What is Bolt?

Bolt P2PE is a new technology developed by CardConnect, which allows a browser based application (like Gingr) to interact with a traditional EMV terminal.

Do I Need Bolt?

The short answer is YES. If your business receives a chargeback (customer fights your charge with their bank) and the EMV chip was not used you will lose the chargeback (along with the money, plus a fee). Until now, Gingr has covered your business in the event of a chargeback related to EMV. Starting April 1, 2018 Gingr will no longer offer this protection. We recommend that all businesses upgrade to this new technology as soon as possible.

Is Bolt Secure?

Yes. Bolt provides full Point to Point Encryption in an encrypted environment. Card numbers never touch your computer nor Gingr. Data is "tokenized" directly on the terminal and a random token is returned to Gingr. Gingr then uses this random token to authorize charges and save cards on file. Even if someone managed to steal this token, it can only be used with your merchant account- so they'd be making you money.

What Does Bolt Cost?

You can choose from either the Ingenico iSC Touch 250 or the Ingenico ipp350. The iSC Touch 250 retails for $500* and can be leased from CardConnect for $20/month*. The iPP350 can be purchased for $360*. (*prices reflective of June, 2018 pricing, confirm for current pricing).

Existing Customers

Buy Outright

For a limited time, Gingr is offering a $150 account credit per terminal (limit 2 per location) when purchased outright. This brings your total cost per terminal to $350. To be eligible for this credit, you must:

  • order your new terminal from Gingr by March 30, 2018
  • mail us your old IDTech swipers 

Lease From CardConnect

  • You can lease a terminal from CardConnect for $20/month/terminal
  • You will be billed by CardConnect directly
  • Support and replacement warranty is guaranteed
  • Billing is continuous; there is no 'rent-to-buy' option at this time
  • You do not own the terminals, and must return them to CardConnect if you cancel your merchant account.
  • Important: If leasing a terminal, please complete this form  and submit it along with your ticket to Gingr support.

New Customers

Buy Outright

New customers can purchase a terminal outright for $500. Contact sales@gingrapp.com if you have any questions!

Lease From CardConnect

  • You can lease a terminal from CardConnect for $20/month/terminal
  • You will be billed by CardConnect directly
  • Support and replacement warranty is guaranteed
  • Billing is continuous; there is no 'rent-to-buy' option at this time
  • You do not own the terminals, and must return them to CardConnect if you cancel your merchant account.

Is there a warranty?

Yes! When you purchase a terminal outright from CardConnect you receive a 1 year warranty from the purchase date.

The Ingenico iSC Touch 250 is widely deployed at big box retailers across the country. They're quite durable and are rated for 500,000 EMV inserts and 1,000,000 signatures by the manufacturer.

 

Manufacturer page: https://ingenico.us/.../pay.../isc-series/isc-touch-250.html

 

Do I Still Need My E-Signature Tablet?

It depends. Currently, there are some things that Gingr's e-signature tablet can do that Bolt can't do. Those are:

  • Display legal agreements and collect signatures
  • Display line item level detail of items in cart
  • Pre-determined tip options

The good news is that CardConnect plans to develop all of the above features. Gingr's end goal is to replace the e-signature tablet entirely with Bolt.

In the meantime, if you require e-signatures for legal agreements and/or line-item level display of the cart, you will need to keep the e-signature tablet around for those features.

Is Bolt Easy To Set Up?

Yes! It's very easy to configure Bolt in Gingr. Our beta testers have been able to set up the terminal, configure Gingr and run a transaction in under 10 minutes. Easy peasy.

Does Bolt Work In Canada?

Not yet. We're told by CardConnect that certifying Bolt with Canadian banks is a top priority for them. The good news is that Gingr is ready to go once CardConnect is.

Will Bolt Have More Features Down The Road?

Yes!  Currently, there are some things that Bolt can't do but will in the future. Those are:

  • Accept Apple/Android/NFC Payments
  • Accept payments "out in the field" or away from the facility

What can we do about e-signatures for agreements today?

Great question! We're currently soliciting feedback from customers about one option to collect agreement signatures from a new Bolt terminal today. 

Disclaimer: We are not lawyers but small business owners, like you. We will be discussing this idea with our lawyers and we'd love it if you could run it past yours.

Here's our idea:

  • You keep a printed, laminated copy of your agreements behind the front desk.
  • When a customer wants to sign an agreement, you present them the printed, laminated copy to review.
  • You click the button in Gingr to push to device, but instead of going to the E-Signature tablet, it goes to the new Bolt terminal.
  • The terminal would say something to the affect of "I agree with the agreement provided to me." and the customer would sign electronically.

Some thoughts:

  • Gingr does store the full text of the legal agreement at the time the customer signed- a "point in time" copy, if you will.
  • As long as you print off the new agreement whenever you update it, the text will always be the same.
  • Gingr can also automatically email the customer a copy of their agreement once signed. 
  • You could add a clause to your agreement stating that the electronic copy provided to the customer is the prevailing source of truth during a dispute? (Again, we are not lawyers).
  • Just as one datum, when I visited a large chain hotel last month they had me sign 2 times on the credit card terminal. Once to authorize the charges and other to agree to their Terms and Conditions. The second screen said something to the effect of "To view the full terms and conditions, visit http://my-big-hotel-chain.com/terms or ask the front desk agent for a copy of the agreement".

Do I Have to Buy The Terminal From CardConnect Directly?

Yes, just like the IDTech swipers you have today, these terminals are specifically encrypted to only work with CardConnect and your specific Merchant ID to prevent fraud, skimming and abuse. This is to protect both your business and your customer's personal information.

Our pricing is very competitive compared to other companies selling the same device online (except for eBay). Buying a used credit card terminal off eBay is just asking to get hacked. Don't even think about it.