How Rock River Pet Resort Unleashes Success with Gingr

Rock River Pet Resort in Waverly, Iowa, started in 2000 as a training kennel focused on competition retrievers. Owner Scott Dewey quickly grew his business by adapting to his community’s needs, beginning with an expansion in 2008 to offer boarding services. By 2014, Rock River saw further demand for boarding and added on again to meet it.

In 2017, the facility evolved once more, this time with the addition of grooming. During the pandemic, Scott built an indoor training facility, allowing the business to pivot during a challenging time when demand for pet training and care rose as new pet families increased. This year, Rock River completed its latest 2,500 square foot expansion, now employing around 12 staff members to meet growing demand for its services.

When asked what led him to Gingr, Scott shared, “We did our research during the 2017 expansion and found that Gingr was the solution we needed.” Since then, Gingr has become a critical part of the resort’s growth, streamlining operations and allowing Scott and his team to stay organized.

Scott notes that his favorite part of Gingr is its report card feature, which adds great value to Rock River’s training services. “For the training side, it’s report cards,” he says. “It allows us to clearly communicate progress and keep pet parents updated.”

Gingr’s tools have significantly enhanced operational reliability, especially in terms of care management. The software allows Scott’s team to record detailed feeding schedules and medication confirmations, ensuring each pet’s individual needs are met. “Feeding schedules and confirmation of meds give us a way to assure owners that their pets receive exactly what they need. This is especially important when there’s any concern over missed medications,” Scott shares.

Using Gingr has enabled Rock River Pet Resort to forecast demand and assess the ROI on its facility expansions and staffing requirements. “Gingr has been good for forecasting and determining the ROI on additions and needed staff,” Scott explains. This insight has allowed Rock River to expand strategically while keeping their team efficient and prepared to meet client demand.

Today, Rock River Pet Resort stands as a leading pet-care destination in Waverly, with services spanning boarding, grooming, daycare, and training. With Gingr as a partner, Scott Dewey and his team have the tools they need to stay ahead of the curve in an ever-growing industry.