Nestled in the heart of The Villages, Florida, Village Pet Spa has been a beloved haven for pets and their owners since its establishment in 2011. Offering a full suite of services that include boarding, grooming, and daycare, this family-owned business has become a staple in the community. With approximately 20 dedicated employees, Village Pet Spa has always been committed to delivering the best possible experience for its furry clientele. However, in their quest for excellence, they realized that they needed a modern software solution to streamline their operations. That's when they discovered Gingr.
According to Todd Gleinn, the owner of Village Pet Spa, “We were on the lookout for a more up-to-date software system than our old one, Kennel Connection." The decision to make the switch to Gingr proved to be a game-changer for the business.
One of the standout features that Todd and his team have found incredibly useful is the history tab in Gingr. Todd mentions, “The history tab has been very helpful for finding additional information for check-ins and changes made by employees/customers to services." This feature allows them to track and manage customer interactions and service requests more efficiently.
Village Pet Spa relies heavily on several other features of Gingr to keep its operations running smoothly. These include the lodging calendar, facility calendar, call records, deposits tab, employee schedule, and the ever-helpful bell icon. These tools have enabled them to better manage bookings, allocate resources, and enhance communication both within the team and with their customers.
Since adopting Gingr, Village Pet Spa has experienced a significant shift in its operations. They've managed to reduce their reliance on paper, becoming more digitally savvy in the process. This transition has undoubtedly improved efficiency and allowed the team to focus more on delivering top-notch pet care.
Gingr has played a pivotal role in transforming the way Village Pet Spa operates. With user-friendly features, it has empowered Todd Gleinn and his team to provide even better services to their customers. The switch from their previous software to Gingr has been a testament to their commitment to staying current in an ever-evolving industry. Village Pet Spa in The Villages, Florida, continues to thrive as a pet haven, thanks in large part to the innovative support provided by Gingr.
