As your pet-care business evolves, your Gingr app evolves right along with it. New services, new team members, new pricing, new customer expectations? Your operations don’t stand still. And over time, even the most well-built setup can start to feel out of sync with how your business actually runs today.

Maybe your workflows have changed. Maybe you want to add new offerings. Maybe your team is using workarounds, or your configurations no longer match your processes. Or maybe you inherited a setup from another team member, and you’d like a clean, confident fresh start.

That’s completely normal and exactly why we created Gingr Professional Services.

Think of it as a personalized tune-up for your system: a hands-on partnership where pet-care industry experts review your entire app, help you clean it up, rebuild or enhance your configurations, and train your team on best practices. So you can spend less time troubleshooting and more time doing what you love: caring for pets and building lifelong customer relationships!

Why Professional Services? 

Pet-care teams trust Gingr because it keeps their businesses running, from scheduling, billing, reminders, PreCheck, memberships, and so much more. As a top-used pet-care management software, Gingr supports more than 5,000 facilities and leads the industry with an intuitive interface, powerful workflows, and world-class support.

But facilities grow. Teams change. Needs evolve. Your initial onboarding and setup may have worked in the beginning, but you might need a hand adjusting your system to meet your business where it's at now.

A few common signs your app may be ready for some expert TLC:

  • Your services, pricing, or offerings have adjusted
  • You want to launch new reservation types, memberships, packages, or add-ons
  • Your staff uses different processes than what’s currently configured in Gingr
  • Your app has “old ownership fingerprints,” past employee edits, or inconsistent settings
  • Your vaccination, contract, or customer communication workflows need a refresh
  • You’re preparing for a sale, expansion, or adding new locations
  • You want to boost revenue through automation, standardized workflows, and optimized user experience

A Professional Services audit ensures your app is clean, efficient, accurate, and scalable, so your team saves time, your customers enjoy a seamless experience, and your business can grow with confidence.

professional services with iPad and business owner tapping button

What Counts as a Paid Professional Service?

Professional Services includes hands-on, expert-guided work done for you or with you to enhance, rebuild, or optimize your Gingr app. These are deeper projects that go beyond standard support and require dedicated time from our specialists.

Here’s what falls under the Professional Services umbrella:

1. App Audit

This is a comprehensive, nose-to-tail review of your entire Gingr application. Our specialists evaluate your configurations, settings, workflows, services, pricing, and customer experience. From there, we provide recommendations, make necessary adjustments, and help implement a rollout plan. An App Audit may include:

  1. Reviewing reservation types, services, bundles, and memberships
  2. Analyzing current configurations for gaps or inefficiencies
  3. Ensuring workflows match your business needs
  4. Identifying features you're under-utilizing
  5. Catching errors that may be costing you time or revenue

This is one of the most powerful investments an existing or incoming owner can make. It lays the foundation for everything that comes next: smoother staff training, better customer satisfaction, lower operational costs, and increased revenue.

2. Clean-Up & Standardization

If your Gingr app has years of data, retired services, staff changes, or “mystery settings,” you’re not alone. Professional Services can help you:

  1. Remove outdated services
  2. Consolidate inconsistent pricing or modifiers
  3. Standardize naming and workflows
  4. Fix issues that create customer confusion
  5. Streamline your reservation or check-in experience
  6. Align configurations across multiple locations

This creates a cleaner digital environment for both your staff and pet parents, leading to fewer errors, faster check-ins, and stronger brand consistency.

3. Configurations & New Feature Buildout

New business idea? Adding a service? Updating packages? Launching a membership program? Want to implement PreCheck or automated pricing rules? We’ve got you covered. Our team can help you configure:

  1. New reservations
  2. Service offerings
  3. Add-ons & packages
  4. Memberships and recurring revenue programs
  5. New automated pricing rules or peak date pricing
  6. New features you want to roll out (like PreCheck, Memberships, or scheduling rules)

Then, we build a rollout plan tailored to your business, ensuring your staff and customers experience a smooth transition.

This aligns directly with Gingr’s core value of helping pet businesses optimize revenue and operations with modern, automated tools.

4. Training Services

Training is one of the most impactful services pet-care businesses can invest in, especially during times of change or growth. You have the option to choose from:

  1. New Feature Training
  2. Basic Gingr Usage & Workflow Training
  3. New Employee Training
  4. Extended Customer Success Training
  5. Multi-Location Brand Training

Training ensures your entire team is confident, consistent, and capable—leading to fewer mistakes, faster check-ins, smoother grooming or daycare workflows, and an elevated customer experience.

We're dedicated to helping pet-carefacilities build customers for life by delivering exceptional experiences.

5. Business Revenue Enhancements

Professional Services also helps you uncover missed opportunities to boost your bottom line. This may include:

  1. Identifying enhanced services you can add or better monetize
  2. Streamlining processes that reduce labor and operational costs
  3. Standardizing multi-location brands for consistent customer experience
  4. Configuring upsell workflows, packages, memberships, or add-ons that drive automatic revenue

Because Gingr is designed to maximize revenue, optimize workflows, and build lifelong customer relationships, these enhancements help you unlock the software’s full potential.

6. Specialty Services & Unique Projects

Need help with something unique? We also offer:

  • Supported/specialty URL changes
  • Business consolidation
  • Gingr URL app splits
  • Custom or special projects reviewed on request

Our team will assess your needs and guide you on next steps.

dog lover and professional reviewing dashboard on device

How to Know if You're a Good Candidate for Professional Services

Professional Services is ideal for:

  • Current Gingr users seeking more from their app
  • Buyers preparing to take over a facility
  • Facilities adding locations or expanding services
  • Teams needing updated workflows or training
  • Businesses preparing for seasonal volume increases
  • Owners who want to ensure their setup is clean, modern, and aligned with best practices

When you reach out, we have a few simple qualifying questions help determine if you're a fit.This ensures only the right customers enter the Professional Services queue, while others continue receiving standard support.

Professional Services Packages & Pricing

Depending on the level of help needed, we offer three main tiers.

1. Packages for App Review, Adjustments & Location Enhancements

Starting at $325. Perfect for facilities that want a clean, streamlined app without needing long-term weekly sessions.

Includes:

  1. Full App Audit
  2. Configuration adjustments
  3. Live rollout assistance
  4. Individual sessions with your specialist
  5. Transition to standard live support after completion

2. Dedicated Customer Success Packages

Starting at $400. Ideal for businesses that want both strategic consulting and consistent weekly support.

Includes:

  1. In-depth App Audit
  2. Industry-specific consulting
  3. Training Q&A
  4. Weekly 1-hour calls for several weeks
  5. Transition to standard support afterward

3. Extended Dedicated Customer Success

Starting at $975. Best for multi-location groups, growing facilities, or major rebuilds.

Includes:

  1. App Audit
  2. Industry consulting
  3. Training Q&A
  4. Monthly dedicated sessions for extended periods
  5. Ongoing guidance as your business evolves
  6. Transition to standard live support at the end

How Professional Services Helps You Get the Most Out of Your Gingr Investment

Team Gingr is dedicated to helping pet-care businesses Maximize Revenue, Optimize Operations, and Build Customers for Life. We want to ensure you are utilizing Gingr to its full potential, in ways that align with your organization's needs, to achieve these goals every day.

Maximize Revenue

A clean, well-configured Gingr app helps you:

  • Increase add-on and membership revenue
  • Reduce no-shows
  • Optimize pricing rules
  • Improve customer engagement
  • Support repeat bookings and rebooking campaigns

Facilities using Gingr typically see 5x revenue growth, 6x returning customers, and up to 80% more tips when workflows and pricing tools are optimized. Professional Services ensures your app is set up to achieve those results.

Optimize Operations

A properly setup Gingr app reduces:

  • Manual work
  • Lobby chaos
  • Staff errors
  • Data inconsistencies
  • Wasted time

Professional Services helps your facility use Gingr’s 80+ built-in reports, capacity management tools, automated pricing, PreCheck workflows, staff scheduling aids, and communication automations to their fullest. That means more efficiency with less overhead.

Build Customers for Life

Pet parents come back when their in-person and online experiences are seamless. Professional Services helps you refine:

  • Report Cards
  • Communications
  • Customer portal flow
  • App-based booking
  • Membership and package engagements

All of these features contribute to loyalty, trust, and long-term customer value.

woman showing iPad to groomed dog

Why Pet-Care Facilities Choose Gingr Professional Services

Teams that use Gingr's Professional Services consistently report:

✔ A cleaner, easier-to-use system
✔ More confident staff
✔ More consistent processes
✔ Faster check-ins and check-outs
✔ Better customer experience
✔ Higher average ticket values
✔ A more scalable business

Plus, you get dedicated, personalized support from pet-care industry experts. Half of Team Gingr comes from the industry itself! We don’t just know software. We deeply understand pet care.

Team Gingr assisting pet business at trade show

Ready to Level Up Your Gingr Experience?

Whether you're preparing for growth, cleaning up your existing setup, onboarding new employees, or simply wanting more out of your software, Professional Services is the fastest way to transform your Gingr app into the efficient, revenue-driving engine it’s designed to be. Let our specialists help you create a cleaner, smarter, more powerful Gingr experience—tailored to your business, your goals, and your future.

Current Gingr users: Start your Professional Services request today.

New to Gingr? We're glad you landed here! Book a personalized demo to see how our pet-care software can help simplify, streamline, and strengthen your pet-care business. 

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