Pet Care Professional Training and Certification

Pet Care Professional Training and Certification

Learn about professional animal and pet care certification.

Pet care business insurance: finding and understanding a policy for your dog daycare and boarding business.

Pet care business insurance: finding and understanding a policy for your dog daycare and boarding business.

Learn about selecting business insurance for dog daycare and boarding facilities.

When Risk Happens - What You Miss By Not Updating Your Software

When Risk Happens - What You Miss By Not Updating Your Software

Learn what it means to be using the most up-to-date software technology.

Accepting tips in your dog daycare and boarding business.

Accepting tips in your dog daycare and boarding business.

This blog takes a look at the issues surrounding collecting tips at dog daycare and boarding businesses.

Keep Pet-guests Cool With Less 'Air-Conditioning' and Save Money too

Keep Pet-guests Cool With Less 'Air-Conditioning' and Save Money too

Learn some simple ways to help keep your pets at dog daycare and boarding kennels cool in the summer heat.

First Aid Kits at Dog Daycare and Boarding Kennels

First Aid Kits at Dog Daycare and Boarding Kennels

Check your pet first aid kit contents and learn about pet first aid practices for dog daycare and boarding kennels.

Gingr + iDogCam = Amazing, Integrated Webcams

Gingr + iDogCam = Amazing, Integrated Webcams

Dog daycare and boarding web cams integration case-study.

Webcams in dog kennels and daycare

Webcams in dog kennels and daycare

Learn about the use of webcams in dog daycare businesses.

Disruption in Pet Care Services

Disruption in Pet Care Services

Don't let your dog care facility go the way of the dodo. This blog addresses online pet sitting services like Rover and how to respond to their potential to disrupt facility-based pet care.

Maximize peak season dog boarding occupancy and revenue

Maximize peak season dog boarding occupancy and revenue

Dog kennel owners plan how to maximize occupancy and revenue during peak boarding seasons.

Managing change in your business

Managing change in your business

This blog article looks at managing change in your pet care business.

Why Cats Love Mercury in Retrograde

Why Cats Love Mercury in Retrograde

What? Mercury in retrograde again????

Loyalty programs for dog daycare (part 2).

Loyalty programs for dog daycare (part 2).

Here we discuss practical loyalty programs for dog boarding and daycare businesses.

Loyalty programs for loyal companions? (part 1)

Loyalty programs for loyal companions? (part 1)

Learn about how loyalty programs and dog daycare and boarding businesses and software.

Receiving & Organizing Vaccination Records

Receiving & Organizing Vaccination Records

Starting this week, Gingr will be able to receive vaccination records (and other files) via email and fax!

Getting over the fear of going paperless

Getting over the fear of going paperless

Read about how you can transition from 'paper-heavy' to the freedom of paperless.

Getting ready for flea and tick season

Getting ready for flea and tick season

Discover ways to manage the risk of fleas, ticks and lyme disease among your pet-guests.

Preparing for Spring Break

Preparing for Spring Break

How are you preparing your dog daycare and boarding business for peak-season?

 

 

Best in Show of Dog Myths

Can you teach an old dog new tricks?    Do dogs eat grass only when they are sick?

 

Of course there are safety-related myths, like "my dog will be okay in the car if I crack the windows". We all better know the answer to that one, and have a role in letting our customers know the facts.

There's "all dogs are colorblind."    Reportedly, "the canine retina indicates that dogs can see some colors, primarily blues, yellows, greens and shades of gray"1.  (http://www.petful.com/misc/20-ridiculous-dog-myths-debunked/)

 

My favorite is whether "a wagging tail means a happy dog".  My family commonly refers to our dog Gregor's 'wag-o-meter'. We're pretty sure that the more wagging, the happier he is.

 

 

Here's the Mythbusters video on the subject:  https://www.youtube.com/watch?v=IAv7czgIl0Q

And for more reading, here's a link to Cesar's Way blog on the subject: https://www.cesarsway.com/about-dogs/dog-myths/taking-a-bite-out-of-a-dozen-common-dog-myths  

 

What dog-related myths do you ponder?

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Continuous cash-flow with recurring payments

Pet care businesses can benefit from establishing recurring subscription payments for dog daycare services.

Recurring, or 'subscription' payments are automated, scheduled credit card payments for services.  Just as with the magazines, recreation memberships and software subscriptions, pet-care services can offer 'subscriptions' to customers for doggie daycare.  One-time setup of a series of payments from your customer increases your customer service level and creates recurring, low-transaction cost revenue.

Benefits of recurring billing:

  1. Ease for customer
  2. Fewer, yet higher-value transactions
  3. Less errors
  4. Low-transaction costs - save on per-transaction processing fees, less staff time.
  5. Increase retention

Any payment service that adds value to the customer is a win-win.  The customer feels less 'transaction pain', and so does your business.  Save your customer time, and they'll a sense of great customer service.

With fewer transactions, you are saving staff time, leaving less chances for errors, and you will pay less per transaction-fees.

 

Examples of recurring billing in dog care businesses:

1. Renewable monthly day-care package

2. Memberships

3. Payment-schedule for group class or multiple months of private lessons

 

One risk of recurring billing is losing some 'touch' with your customer. Use your time saved partly to ensure engagement with these customers. Ask them how they are liking your services and thank them for their regular business.

 

Take a look at how you might establish recurring billing into your services. Many of your customers will love the convenience, and you'll enjoy the steady stream of 'easy' income.

What recurring payments are you considering?

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