Details of A Gingr Subscription

Please review these details in advance of your purchase:

Your Gingr subscription starts the day you make your first payment. We begin hosting your database and software immediately.

System / EQuipment Requirements

Internet connection (3-5 MbPS download speed)   •

Computers, tablets and smartphones with either: iOS, Windows 7+, Android 2.3 or newer.  Gingr is mobile-friendly!

Any of the following browsers:  Chrome, Firefox & Safari (not Internet Explorer, not Edge).

The (optional) credit card-reader is shipped by our card-processing partner.

Optional USB devices for print/cash drawer:

Optional USB-connected barcode scanner:  check on Amazon or another vendor.

Optional: IDEXX Pet Detect temporary collar printer. Click HERE to learn more and for your first order. Special for Gingr customers: Get your first printer FREE ($449 value) with your first purchase of a case of collar-rolls.

Optional: Wireless extender (Almond or other).

Optional: Wifi hotspot device (if the internet goes out, use a cellular wifi hotspot to stay connected).


Setup and Onboarding

Gingr pet care software support.png

Gingr’s onboarding checklist, in-app guides, and video tutorials will help you configure as much of the software as you can on your own. Along the way, you’ll work with an Onboading Specialist on any tricky parts you may need help with.

Plan on 10-20-40 hours of focused work, depending on the complexity of your business.

Four Paws Support

“I have never worked with a company that responds so quickly. Keep up the good work.” -Bradly
“Quick and excellent answers to even the silliest questions. Thank you.” -Alex V.

  • Online Support Site for fast answers, videos, staff training.

  • Live Chat (US-based. 5 days/week, M-F 7-5 MT). Average response time is 12 seconds.

  • Unlimited Email support 365 days a year. Average response time is 1 hour, guarantee <24 hrs response.

         (We do not have phone support - our live chat is fast and awesome - you’ll love it.)

Pawsitive payments Processing (TM)

To process payments in Gingr, you need to establish a merchant account with our Pawsitive Payments(TM) partner.

Most of our customers use our integrated card-processing features - saving them time, payroll costs, bookkeeping costs, and boosting cash-flow.

Learn more about card-processing and devices HERE

"Just wanted to let you know we have card connect started at our Erindale location- and we love it!!"

*On-site integrated credit card processing features available only in U.S.  Terms, rates, card-types and capabilities are available - but different - in Canada, inquire for details.

Data import from other software

The data that can be imported:   Client information, Pet info, Future Reservations, Retail items, Package Credits, Lodging

First, the no charge option:

  • Export your data from your old software.

  • Format to our Data Import Template (MS Excel).

  • We upload your file to your Gingr account (no charge).

Or, you pay us to do the grunt work:

  • Export your data from your old software and deliver to us, then we reformat your data into the Data Import Template.

  • Limited to exports from the following software: 123 Pet, K9 Bytes, Kennel Connection, Kennel Suite, Paw Loyalty, Pet Exec, Revelation Pets, KennelSoft/Atlantis.

  • If import is from KennelSoft/Atlantis, we can only format the client and pet information.

  • $250 flat fee.

  • More info:


Ready to get started?  Contact your sales consultant or on how to start your subscription.