Details of A Gingr Subscription

Please review these details in advance of your purchase:


Your Gingr subscription starts the day you make your first payment. We begin hosting your database and software immediately, and helping you setup your app (see Setup and Onboarding below).

System / EQuipment Requirements

Internet connection (3-5 MbPS download speed)   •

Computers, tablets and smartphones with either: iOS, Windows 7+, Android 2.3 or newer.  Gingr is mobile-friendly!

Any of the following browsers:  Chrome, Firefox & Safari (not Internet Explorer, not Edge).

The (optional) credit card-reader is shipped by our card-processing partner.

Optional USB devices for print/cash drawer:

Optional USB-connected barcode scanner:  check on Amazon or another vendor.

Optional: IDEXX Pet Detect temporary collar printer. Call IDEXX at 1-888-224-4408 for more information.

Optional: Wireless extender (Almond or other).

Optional: Wifi hotspot device (if the internet goes out, use a cellular wifi hotspot to stay connected).


Setup and Onboarding

Self-Service  This option is great for those who are tech-savvy and ready to dive right in using our in-app guides and tutorials. Our Setup Dashboard is a comprehensive checklist of items we recommend configuring before launching Gingr at your facility, and we have provided links to step-by-step instructions on how to do so.

Paw-Holder The second option is a little more in depth, where you work hand-in-hand with an On-boarding Specialist . You'll start with an online Kick-off Call to map out your implementation plan. You'll meet on additional calls to help ensure your success going live. There is no extra-cost for working with a specialist.

Regardless of the route you choose, you will have an On-boarding Specialist as a resource for 60 days.  Plan on meeting with them at least one-time to ensure your settings are the right fit before you go live.

Plan on 10-20-40 hours of focused work, depending on the complexity of your business and how many features you want to engage at the start.

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Four Paws Support

“I have never worked with a company that responds so quickly. Keep up the good work.” -Bradly
“Quick and excellent answers to even the silliest questions. Thank you.” -Alex V.

Our support team receives as much praise as our software!

  • Live online Kick-off Call and unlimited scheduled Onboarding Support meetings during the first 60-days of your subscription.

  • Online Support Site for fast answers, videos, staff training.

  • Live Chat (5 days/week, M-F 7-5 MT). Average response time is 12 seconds!

  • Unlimited Email support 365 days a year. Average response time is 1 hour, guarantee <24 hrs response.

         (We do not have phone support - our live chat is fast and awesome - you’ll love it.)


Pawsitive payments Processing

To process payments in Gingr, you need to create a merchant account with our Pawsitive Payments(TM) partner. When your credit card processing has been activated, you can save your clients’ credit card information in Gingr and avoid having to re-enter the information for each subsequent purchase, Gingr will sync with the card-reader for fast-and-easy, err0r-free transactions, collect tips, and you’ll have much less book-keeping to do.

Most of our customers use our integrated card-processing features - saving them time, payroll costs, bookkeeping costs, and boosting cash-flow.

Learn more about card-processing and devices HERE

"Just wanted to let you know we have card connect started at our Erindale location- and we love it!!"

Note: *On-site integrated credit card processing features available only in U.S.  Terms, rates, card-types and capabilities are available but different in Canada, inquire for details.


Your subscription includes 1-way SMS, for reservation-confirmations, reminders, marketing and other auto-texts. See our pricing page for # of 1-way SMS included in your subscription. 2-way SMS/text is available as an add-on (see pricing).

Data import from other software

The data that can be imported:   Client information, Pet info, Future Reservations, Retail items, Package Credits, Lodging

First, the no charge option:

  • Export your data from your old software.

  • Format to our Data Import Template (MS Excel).

  • We upload your file to your Gingr account (no charge).

Or, you pay us to do the grunt work:

  • Export your data from your old software and deliver to us, then we reformat your data into the Data Import Template.

  • Limited to exports from the following software: 123 Pet, K9 Bytes, Kennel Connection, Kennel Suite, Paw Loyalty, Pet Exec, Revelation Pets, KennelSoft/Atlantis.

  • If import is from KennelSoft/Atlantis, we can only format the client and pet information.

  • $250 flat fee.

  • More info:


Ready to get started?  Contact your sales consultant or on how to start your subscription.