Webinar Recap: Highlights from "Summer Heat Prep with Gingr"

The busy season is just around the corner. Now is the time to ready your pet-care business with the right tools and procedures—before the rush of paws and pet parents arrives.

Our latest webinar covered everything you need to know to manage peak times with less stress and more confidence! From capacity limits and waitlists to deposits and Gingr PreCheck forms, this session was packed with practical tools and tips to help you stay organized and keep your business running smoothly.

Here’s your full recap to get you set for summer success!

Prepare Your Facility with Capacity Limits

One of the first topics we explored was using Gingr’s capacity settings to manage your bookings efficiently. Whether you’re handling boarding, daycare, grooming, or training, setting clear capacity limits ensures your facility doesn’t get overbooked. The system allows you to define maximum capacity across all services or create custom capacity groups for more granular control, such as combining different daycare types under one limit.

We also highlighted the option to schedule capacity changes throughout the year. This feature is convenient for holidays or high-demand periods, letting you automatically adjust capacities to match your staffing levels and facility needs. By setting up these controls now, you can avoid last-minute scrambles and keep everything running smoothly, even when demand peaks.

Manage Overflow with the Waitlist

Even with solid capacity planning, fully booked days happen. That’s where Gingr’s waitlist comes in. Pets can be added to the waitlist automatically when capacity is reached or manually through a simple checkbox when making a reservation. Businesses also have the option to allow customers to join the waitlist themselves via the customer portal.

Monitoring and managing the waitlist through Gingr is easy, including accepting or rejecting waitlisted reservations as space becomes available. Your business can configure settings that control whether requests beyond capacity are permitted and how to ensure smooth communication when customers are added to the waitlist. Using the waitlist allows your business to maintain clear organization and never miss a chance to fill last-minute cancellations.

Secure Revenue with Deposits

Safeguarding your time and dollars is especially crucial during the busy season, when no-shows and late cancellations occur more frequently. Gingr makes it simple to require deposits either year-round or only during peak times. You can set deposits as a flat dollar amount or a percentage of the total reservation cost, and tailor them by reservation type for maximum flexibility.

You can also customize deposit collection based on your desired customer workflow. Gingr offers two options: collection at the time of booking or afterward via automated email reminders. Deposits help reduce no-shows and last-minute cancellations, and Gingr’s tools give you the flexibility to refund, forfeit, or convert deposits into store credit based on your business policies.

Smooth Check-Ins with Gingr PreCheck

Finally, we looked at one of Gingr’s most impactful busy season features: Gingr PreCheck. This tool automatically sends pet parents a form before their visit to confirm reservation details, update pet information, and even add last-minute services. PreCheck forms can also collect customer belongings information and include essential check-in instructions, creating a chaos-free lobby for your staff.

After a pet parent submits the form, staff can view all PreCheck details during check-in, ensuring accuracy and a quick drop-off. Gingr PreCheck is truly a game-changer for busy days when every minute counts.

Getting ahead of the busy season starts with having the right systems in place, and Gingr makes it easier than ever to keep your business organized and stress-free. With smart capacity controls and time-saving tools, you have everything you need to confidently tackle high demand. Now’s the time to fine-tune your settings so you can focus on what matters most: delivering the best care to your furry guests.

Unlock busy season success with Gingr. Demo our pawesome features today!