It's a new era for the Gingr Customer Portal! Our recent webinar focused on the exciting transition from Gingr’s legacy Customer Portal to the latest and improved platform. This upgrade provides a more streamlined, user-friendly experience for both businesses and pet parents.
If you couldn't attend the webinar, here is a recap of what was discussed:
New Platform Highlights
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Streamlined Requests & Enhanced Visibility: The new portal simplifies reservation and appointment requests. Customers can access their full history of reservations, complete with statuses like confirmed, unconfirmed, or completed. Customers can also easily access and manage their legal agreements through the new Customer Portal; signing new ones and viewing a complete history of past agreements.
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Notifications and Reminders: Notifications and reminders are prominently displayed on the front page of the new Customer Portal. Here, users are alerted to missing information such as immunization records, ensuring that everything is up-to-date and ready to go.
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Gingr PreCheck Feature: One of the most innovative additions is Gingr PreCheck. Similar to an airline pre-check, this feature allows businesses to communicate with customers one last time before check-in. It's a fantastic opportunity to upsell services, confirm details, and ensure everything is correct—making the check-in process smoother than ever.
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Mobile App Access: Gingr also has a dedicated app called Gingr for Pet Parents, available for iPhone and Android devices. The app allows users to manage their reservations, sign legal agreements, and even view live webcams, all from the convenience of their phones. Access to the app requires a unique code linked to the pet care facility's subdomain.
Preparing for the Transition
It's important to note that the legacy Customer Portal will be discontinued on September 16. Users can switch to the new portal themselves now, or be migrated after the deadline automatically. Regardless of when you switch, all existing customer data will be migrated to the new portal, including stored credit cards and records..
To help your facility communicate the transition to customers, Gingr has created a few ready-to-use tools:
- Email marketing template
- One-page flyer template
- QR code generation instructions
If you currently have the Customer Portal linked on your business website, social media pages, or other platforms, be sure to update those links to the new Customer Portal URL. This ensures that both your current and future customers can easily access the correct site to log in.
To find the new Customer Portal 2.0 link, go to the Left-hand Navigation: Admin » Portal Customization in your Gingr account.
Gingr’s new Customer Portal aims to enhance the overall experience for both pet-care businesses and customers. With new features like Gingr PreCheck, improved navigation, and mobile app access, this upgrade is designed to make running your pet care business smoother and more efficient.
Watch the full webinar here to get all the details on the portal migration.
Switching to the new Customer Portal 2.0 now? Check out these helpful training links:
