Animal People Dog Boarding & Day Care is a recently rebranded dog boarding and daycare facility run by Aaron Babaa and his wife in Charlotte, NC. They purchased the business in August 2024, with a clear goal: to turn it into a warm, reliable, and high-quality care space for dogs. Aaron’s wife already operated a successful pet-sitting division under the name Animal People, LLC, which she built into a six-figure business in only a year and a half. However, as they looked to grow their family, they realized they needed a dedicated facility where clients could bring their pets, rather than traveling to each pet’s home.
With Aaron’s experience as a business broker, he searched for an existing pet-care business that they could transform. After months of networking and searching, they found a facility for sale with a good space and location, but with outdated equipment and a poor reputation. Over nine months, they negotiated a great deal, and in just three months, they completely revamped the facility—updating equipment, enhancing the customer experience, and bringing in Gingr software to streamline operations. They even sub-leased space to a groomer, offering a new level of convenience for their clients.
One of Aaron’s favorite parts of the job is helping nervous dogs feel comfortable at their facility. “Seeing a dog that’s scared when they first come in, building a relationship with them, and seeing them excited to come back with tails wagging is just amazing,” he says. This transformation in each dog’s experience shows their commitment to creating a friendly, welcoming environment where every pet feels safe and cared for.
Gingr has become a vital part of Animal People’s operations, helping them deliver a seamless experience to clients and their pets. Aaron appreciates the “robustness" of Gingr, saying, “The app has made a world of difference for us. It’s intuitive, easy-to-use, and has truly elevated the customer experience." Key features like the quick check-in system make drop-offs easier for clients, while run cards ensure each dog’s information is organized and up-to-date. Aaron is also excited to start using Gingr payments, which will add an extra layer of convenience for clients.
Gingr not only supports Animal People’s current needs but also helps them adapt to clients' evolving expectations, setting them up as a tech-forward, customer-centric facility. With Gingr’s help, Animal People Dog Boarding & Day Care has made significant strides in building a reliable, enjoyable pet-care experience for clients and their furry friends. Go check them out if you are ever in Charlotte!
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