When Happy Tails of Niagara opened its doors on May 10, 2024, Patricia Carter and her team were excited to begin their journey in the pet-care industry. With a deep love for animals and experience in healthcare, Patricia and her co-owner, Michael, saw an opportunity to create a facility that catered to the needs of all dogs, from playful puppies to seasoned seniors. “We love to serve all types of dogs," Patricia shares. “We provide a holistic approach so that owners can feel that their pet is being well taken care of and the pet feels relaxed and happy in their environment."
Located in Youngstown, NY, Happy Tails offers a range of services, including dog daycare, grooming, and boarding. The community quickly embraced this new haven for furry friends. “Our village leadership was very supportive of our idea to offer services in the pet-care industry," Patricia says. And the support didn’t stop there—Happy Tails has become a go-to spot for pet parents in the area, and it's clear that the dogs are thrilled too. “We love when they drag their owners in the front door!" Patricia says.
As the business grew, Patricia and her team realized that managing the many aspects of their facility—everything from appointments to finances—required more than just passion for pets. That's when they discovered Gingr, a powerful cloud-based software designed exclusively for pet care. Patricia shares, “Gingr's support services, extensive features, and ability to track everything from financials to daily operations keep our business thriving." It became clear to them that Gingr was exactly what they needed to streamline operations.
One of the standout features of Gingr, according to Patricia, is the automation. “The automation immediately shows you if you are missing something or about to make an error," she says. This feature has been a game-changer for the team, reducing human error and ensuring no detail is overlooked. Another favorite aspect of Gingr is the owner dashboard, which Patricia can conveniently access from her phone. “We enjoy being able to use the owner dashboard on our phone," she adds.
With Gingr by their side, Happy Tails has been able to focus more on what they love most—caring for the dogs. Patricia’s favorite part of her job? “Playing with the dogs, watching them become socialized with all dogs," she says. The joy of seeing dogs happy and well-adjusted is what makes all the hard work worthwhile.
Reflecting on their experience with Gingr, Patricia is confident in the software’s value to any pet-care business. “Gingr is second to none. Anyone in this business will benefit a great deal by using it. I cannot imagine functioning without this software," she concludes.
Thanks to Gingr, Happy Tails of Niagara continues to thrive, ensuring that every dog leaves with a wagging tail and a happy heart.
Transform your pet-care business into a haven for happy pets. Book a Gingr demo today!
