Introducing the Customer Portal 2.0
We are excited to announce that our brand new Customer Portal 2.0 will be available for you to turn on starting December 1st!
Based on your feedback, the Gingr pack has been hard at work rebuilding the Customer Portal to introduce an all-new and improved user experience for pet parents.
Improved Booking Workflow & User Interface
The new user interface was designed with the pet parent in mind, with a revamped booking workflow that leads them through each step, gives real-time alerts for missing requirements along the way, and promotes the upsell of your service offerings. This new booking workflow creates an opportunity for higher conversion rates and fewer phone calls for your staff to manage.
In addition to everything that is possible in the current portal, Customer Portal 2.0 will include several additional feature enhancements:
Improved Display for Variable Pricing
Eliminate incorrect expectations around variably priced services like grooming services. For services where the ‘Auto Charge Last Time’ setting is enabled in Gingr, the price will be shown as “Price Varies” rather than $0.00.
More Customization & Control
Show your customers only the content of the portal you want them to see. Don't sell retail? Turn it off on the portal. More points of customization for your business to allow greater focus on your branding and better control of the client experience for your unique business.
Virtual Shopping Cart
Streamlined shopping and payment experiences make buying from your business online a delight. The checkout and payment process will function like a shopping cart similar to other e-commerce sites, allowing pet parents to more easily shop for packages and retail at the same time.
Let your customers know if an important action is needed before it's too late. The all-new notification center will easily alert pet parents of expiring vaccines, unpaid deposits, and unpaid invoices based on your Gingr configuration.
Unlock deep insights into your product and service conversions to help your business grow. Each workflow will have a dedicated ‘success’ page, allowing your business to track conversions using tools like Google Analytics.
Beginning on December 1, your business will have the opportunity to explore the new portal and fine-tune your customizations first. From there you can choose the right time to launch it with your clients.
All-New Mobile App Included!
Customer Portal 2.0 was developed mobile-first, and we are excited to offer a FREE mobile app that pet parents can download from the iOS App Store and Google Play Store. Your Gingr app will give you an invite code that is unique to your business and can be shared with pet parents to allow them to easily access the portal for your facility within the app.
Resources for a Successful Launch
Your success is important to us, and we've put together some helpful resources to assist you through a successful launch of the new portal with your clients.
This comprehensive help article outlines everything you need to know about going live with the new portal. In addition to details on how to enable the new portal on the business side, we've provided valuable tools for communicating with your customers, including:
- An email marketing campaign template.
- A pet parent help article with a video tutorial.
Additional supporting articles are available in our help center for further details on the new portal customization and functionality.
Ready for a Sneak Peek?
Check out this video for highlights on the all-new and improved customer portal!