Running a kennel is about more than just providing a place for dogs to stay—it's about ensuring safety, health, and comfort for every furry guest. To create a well-functioning, trusted kennel, you need key protocols in place that cover everything from cleanliness to emergency procedures. Here are the 7 essential protocols every kennel should follow to ensure smooth operations and happy pets.
1. Health Screening Protocol
Every kennel should have a strict health screening process to protect all the animals in its care. This includes requiring proof of vaccinations, flea/tick treatments, and a recent health check. Establish partnerships with organizations like American Veterinary Medical Association to stay updated on the latest pet health standards.
2. Sanitation and Cleanliness Protocol
Cleanliness is non-negotiable in a kennel. Set up a daily cleaning schedule to sanitize all areas, including sleeping quarters, play areas, and feeding stations. Products should be pet-safe and non-toxic. According to The Humane Society of the United States, maintaining a hygienic environment reduces the risk of disease and ensures animals are comfortable.
3. Feeding and Medication Protocol
Each pet has unique dietary needs. Establish a detailed feeding plan based on owner instructions, and keep a log of every meal. If medications are required, ensure that staff members are trained to administer them safely and accurately.
4. Emergency Evacuation Plan
Emergencies happen, from natural disasters to fires. Your kennel should have a clear evacuation plan in place that ensures every pet is safely accounted for and relocated. Have safety drills, and collaborate with local emergency services to fine-tune your plan.
5. Behavioral Management Protocol
Not all dogs will get along, and having protocols for managing behavior is crucial. Develop a system for handling aggressive behavior or anxiety, and train your staff in de-escalation techniques. Partnering with behavioral experts from organizations like Petfinder Foundation can provide you with additional resources and training materials.
6. Staff Training and Communication Protocol
Your team is the backbone of your kennel’s success. Regular training should be mandatory for all employees, covering everything from animal handling to customer service. Establish a clear communication protocol so all staff are on the same page when it comes to the care and safety of the animals.
7. Check-In and Check-Out Procedure
Efficiency and clarity are key during drop-off and pick-up times. Create a streamlined process that includes confirming health records, reviewing special instructions, and offering a report of the pet’s stay. This ensures smooth transitions and reassures pet parents.
By implementing these 7 essential protocols, your kennel can create a safe, welcoming environment that pet owners trust. With resources from reputable organizations like the AVMA and The Humane Society, you can stay on top of best practices and deliver top-tier care.
Protocols aren't just about following rules—they're about creating a space where dogs can thrive and pet parents feel confident leaving their loved ones.
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