Antelope Creek Estates: Elevating Pet Care with a Personal Touch

Antelope Creek Estates, located just south of Dickinson, North Dakota, has been a reliable destination for dog boarding and grooming for over a decade.

Its story began roughly 15 years ago as a small but dedicated boarding facility. In February 2020, Luke Radzak took over ownership, and with a passion for animals and the local community, he expanded the facility to meet growing demand. “We are proud to say we’ve added 9 more boarding kennels and also have made grooming services available to customers,” says Luke. His vision was to not only continue the great boarding services but also to offer more to local pet parents in need of comprehensive care for their furry companions.

Antelope Creek Estates has flourished under Luke's leadership, with around 1,000 customers now utilizing the services through Gingr, their pet-care management software. “We are dog owners ourselves and love helping the community by providing this service,” Luke shares, emphasizing the personal connection to his work. The growth of the business has allowed him to employ three team members, contributing to the local economy while also supporting the pet-owning community.

Luke's decision to continue using Gingr after taking over the facility was straightforward. “The previous owner used Gingr, so for a smooth transition we stayed with them, and I have no complaints,” he explains. Gingr’s efficiency and flexibility in day-to-day operations have made a significant impact on Antelope Creek Estates. From editing reservations to adjusting business hours through the customer portal, the software has proven to be an invaluable tool. Luke finds it especially useful when tracking key business metrics, offering solutions that streamline both customer interactions and internal management. “The system is great, and the customer service is better,” he adds, underscoring the support Gingr provides.

One of Luke’s favorite features of the software is the calendar interface. “The calendar and how it’s so user-friendly for old, young, employees, and customers,” he notes, has made managing the busy schedule of boarding and grooming services seamless for the whole team. This accessibility helps ensure that customers and staff alike can easily interact with the system, improving overall efficiency at the facility.

What truly keeps Luke motivated is the feedback from his clients. “We love hearing positive feedback from our customers and all the great, funny, unique dog names out there!” he shares. This personal connection to the community and its pets is at the heart of what makes Antelope Creek Estates special.

Reflecting on how Gingr has shaped his business, Luke highlights one of the most impactful aspects: “Gingr has helped me set up new grooming services specifically to my liking. Customer service is outstanding!” It’s clear that the combination of Gingr’s tools and Luke’s dedication has positioned Antelope Creek Estates as a trusted and beloved part of the Dickinson area’s pet-care landscape.

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