Using Flow-Diagrams to Streamline Your Pet Care Service Operations

A picture tells a ................. (pardon the cliche).  

This article introduces how flow diagrams can help you define and manage processes in your dog daycare, boarding or pet grooming business, and how a diagram can help you configure your pet care service software settings to reinforce and define your processes.

Sometimes it really helps to draw a picture.

The next time you are trying to sort out "how does this work' or 'how are we going to manage this' or 'how do I set up my process', try drawing a flow diagram.

What is a flow diagram?   Here's a definition from google:

 "a diagram of the sequence of movements or actions of people or things involved in a complex system or activity."

Below is a fun example:

Above is a simple flow chart, and that's really all you need. You'll see how resolving one step leads you to a binary set of options (2 choices), and you go from there.  Some industries use a more complex set of symbols and shapes, and you can create your own. Or find more guidance from sources like this:

The first point is to map out Events, Information and Decisions - and their relationships to one another.

For example below, I map out the process and flow of when a customer makes an online reservation request for dog boarding. 

Then you can identify critical steps in the flow-process, and identify who or what performs certain tasks (and when).  For example, some of the boxes in my flow diagram could be labelled as 'automate in Gingr software' or "Manager does this". You can even add tasks, as in "set up automation in the software for this", to help you sort out how to streamline your processes.

There really aren't any rules here. The point is to use visual graphics and signals to help you and your staff sort out process and workflow, so you can ultimately define Standard Operating Procedures (SOPs, more on these later!).

So, give a try!  Flow-diagrams can be used to resolve questions about flow and process, and to help communicate with your staff what those processes are, and who is responsible at what stages of the flow.

Want to learn more about process-flow and how Gingr software can help streamline and automate many functions?

Have fun, and send me some of your examples! - Andy