Most pet-care businesses begin with a single specialty. Maybe you opened a grooming salon to help pets look their best, or launched a dog daycare and hired trained pet sitters to give pups a safe and fun place to play while their parents are at work. Over time, as you build a loyal customer base, those clients often begin asking for more.
“Do you also offer training classes?”
“Can I add a nail trim when my dog comes for daycare?”
“Is there boarding available for when I go on vacation?”
These are the types of questions that can spark a new stage of growth in your business. Adding new services is a natural way to expand, increase revenue, and strengthen relationships with your customers. In fact, pet parents increasingly prefer “all-in-one” providers—businesses that can cover multiple aspects of pet care under one roof.
But while the benefits of expansion are clear, the process is rarely simple. Adding services isn’t just about updating your website or hiring new staff — it requires a complete shift in scheduling, communication, and operations. Without a system in place, multi-service bookings can quickly overwhelm your team and frustrate your clients.
That’s where careful planning and leveraging pet-care management software will make all the difference. By using tools designed specifically for pet-care businesses that often offer more than one service, you can keep your operations smooth, avoid scheduling conflicts, and deliver a seamless experience for your clients.
Before diving into the “how,” let’s take a closer look at the “why.” Expanding services may feel daunting, especially without a proper business plan, but the benefits are significant for businesses in the pet industry:
Every additional service you offer represents another revenue stream. A daycare client who books grooming or training during the same visit is spending more with you—and doing so more conveniently.
Pet parents love convenience. If they can handle multiple needs (grooming, boarding, daycare, training, dog walking, etc.) in one place, they’ll stick with your business rather than juggling several providers.
Multi-service businesses stand out in competitive markets. Offering a variety of services can make your facility the go-to destination for pet lovers in your area.
When pets stay with the same trusted provider for multiple services, they feel more comfortable and secure. This reduces stress, builds trust, and improves their overall experience.
In short, simplifying multi-service bookings isn’t just about efficiency—it’s about unlocking long-term growth and delivering better care.
Why are multi-service bookings so challenging? Let’s break down the issues most pet-care businesses encounter when they expand:
This is where an integrated system designed to handle reservations, add-on services, communication, and reporting all in one place will be your best friend (second to your most loyal pup, of course).
Let’s explore how Gingr makes multi-service bookings seamless, efficient, and customer-friendly.
What it is:
Service categories allow you to group related offerings—such as grooming, daycare, or training—so both clients and staff can easily navigate your options.
Why it matters:
Without categories, services can feel overwhelming or confusing. Categorization keeps things organized and ensures the booking process is straightforward.
How to use it in Gingr:
Example:
A client booking daycare sees “Additional Services” under the reservation type, with options like “Private Playtime” or “Training Refresher.” They can quickly add these to the same booking without confusion.
Benefit:
Both staff and clients spend less time searching for the right service, leading to smoother operations and happier customers.
What it is:
Capacity groups in Gingr allow you to define how many slots are available for specific services or reservation types.
Why it matters:
Overbooking is one of the biggest risks of multi-service businesses. If five clients book grooming at the same time but you only have two groomers, you’ll run into trouble. Capacity management prevents this.
How to use it in Gingr:
Example:
Your daycare accepts 30 dogs daily, but only 10 can add “Training Sessions” due to limited trainer availability. By assigning a capacity group, Gingr ensures clients can’t book beyond that threshold.
Benefit:
You avoid overbookings, reduce staff stress, and maintain consistent quality of service.
What it is:
Automated emails and SMS messages keep clients informed about upcoming reservations, policies, and what to expect.
Why it matters:
No-shows and last-minute cancellations are costly. Automated communication reduces these risks, including liabilities associated with insurance, while saving your staff hours of manual reminders.
How to use it in Gingr:
Example:
A grooming client receives a text the day before: “Reminder: Max has a Full Groom scheduled tomorrow at 10 a.m. Please arrive 10 minutes early.”
Benefit:
Clients feel supported and informed, while staff spend less time chasing down confirmations.
What it is:
Additional services in Gingr are flexible add-ons that can be tied to a reservation—either unscheduled, scheduled without a specialist, or scheduled with a specialist.
Why it matters:
These services give pet parents customization options and let you upsell without complicating the core booking.
How to use it in Gingr:
Example:
A client books a boarding reservation for their dog. While completing the booking, they add daily “Enrichment Sessions” and a “Departure Bath.”
Benefit:
Clients get more value, pets get personalized care, and your business earns additional revenue with minimal scheduling headaches.
What it is:
Gingr’s real-time calendar ensures that availability updates instantly as clients book.
Why it matters:
Double-booking is a nightmare. Real-time updates prevent conflicts and help staff manage schedules accurately.
Benefit:
Every team member sees the same up-to-date schedule, reducing errors and confusion.
What it is:
The Gingr Customer Portal allows clients to book reservations online, anytime.
Why it matters:
Today’s clients expect convenience. Allowing online booking reduces phone calls, frees up staff, and improves the customer experience.
Example:
Instead of calling during business hours, a client books daycare + nail trim + training session at midnight through the portal.
Benefit:
Your business is always “open,” and clients enjoy flexibility.
What it is:
Templates simplify scheduling, invoicing, and communication. Reports track key business metrics.
Why it matters:
Efficiency is everything in a multi-service business. Templates reduce repetitive tasks, and reports give you insight into performance.
How to use it in Gingr:
Benefit:
You save time while gaining valuable insights to optimize operations.
Let’s walk through how this looks on an average day in the life of your pet business:
The result? A seamless experience for the client, a stress-free process for your staff, and maximum revenue for your business.
Expanding into multi-service offerings is a major milestone for any pet-care business. Expanding into multi-service offerings is a major milestone for any pet-care business owner looking to run their own business. It strengthens your market presence, increases revenue, and deepens client loyalty—but only if managed effectively.
The key to success lies in simplifying the booking process. With tools like service categories, capacity management, automated reminders, and real-time scheduling, Gingr helps you deliver a streamlined experience for clients while keeping operations efficient.
By taking a strategic approach and leveraging the right technology and resources, you can confidently grow your business into a multi-service hub that pet parents rely on—and pets love.
Optimize operations and build loyal customers for life — book a demo with Gingr today!