Pet N Play Luxury Pet Resort Delivers Pawfect Client Experiences with Gingr

Nestled in the heart of Newburgh, NY, Pet N Play Luxury Pet Resort is redefining pet care—one tail wag at a time.

Founded in 2006, this veterinary-owned and operated luxury pet resort offers an unmatched experience for dogs and their families. From daycare and overnight stays to puppy training and grooming, Pet N Play has become a haven for pet parents seeking premium accommodations and personalized care. With its focus on health, safety, and enriching activities, this resort provides an ideal environment for pets to thrive, featuring spacious outdoor yards, a charming water park, and expertly supervised play sessions tailored to each dog’s preferences. It's no surprise that the local community has even honored Pet N Play with multiple “Best of the Hudson Valley" awards over the years.

Andrea Mullor, who started at Pet N Play a little over three and a half years ago and now serves as the front desk manager and marketing director, describes the resort as not just a workplace but a passion. “I started in the reception team and slowly worked towards where I am now. It’s a really nice place to work. Everybody is a dog lover, very passionate about pet care, and we have a great team,” she shares. This passion for pets and dedication to excellence is at the core of Pet N Play’s success.

Andrea’s favorite part of her role? The dogs, of course. “I love getting to meet so many dogs and bonding with them. In this job, you truly get to make so many connections with so many dogs—it’s truly rewarding. I also love the client interactions because we have the sweetest customers. And working on marketing so more people can get to know our wonderful resort!”

In their commitment to delivering the best experience for both pets and their parents, Pet N Play switched to Gingr after finding their previous system unsatisfactory. “Gingr seemed to be a perfect fit for us and more user-friendly. Both for the staff and the clients,” Andrea explains. The decision has been transformative, enhancing their ability to manage operations efficiently and connect with clients seamlessly. Andrea particularly highlights Gingr’s marketing tools, which have been invaluable in reaching their community: “The marketing feature has always been amazing when we need to send out important information to all our clients at once.”

A standout Gingr feature for Pet N Play has been the report cards. “They have been an absolute game-changer in sharing how much fun the dogs are having with us with our clients," Andrea says, “We love getting pictures of everyone, tagging them, and giving updates to their owners. We have a lot of fun, and the clients have peace of mind seeing their beloved pets happy and being taken care of.” This feature underscores the resort’s commitment to transparency and client trust, ensuring pet parents feel connected to their furry companions even from afar.

Andrea reflects on Gingr's impact on the business, noting, “Overall, it has become very easy for our staff to use, which has made it easier to keep track of every dog and keep everyone safe, happy, and healthy. It has also improved our client experience because we are able to communicate with clients better and be more transparent about their dog's care.” At Pet N Play Luxury Pet Resort, the combination of a passionate team, innovative tools, and an unwavering dedication to pet care ensures that every dog who visits is treated like family.

Transform every aspect of your pet-care business operations with Gingr. Experience it today!