Webinar Recap: Highlights from "Unlock Productivity with Unconventional Tools"

At Gingr, we’re all about helping pet-care businesses achieve more with less work. So when we see valuable features being underutilized, we jump at the chance to highlight them! In our latest webinar, we discussed three powerful tools that can simplify operations, improve communication, and streamline workflows.

If you missed it, don’t worry! Here’s your recap of everything we covered.

Digital Whiteboard: Keep Your Team in the Loop

The Digital Whiteboard provides back-of-house staff with a real-time, visual overview of check-ins and check-outs, eliminating the need for loud verbal updates and helping prioritize which pets to move first.

Displayed on a TV screen or monitor, the Digital Whiteboard updates automatically when a pet checks in or out. Customizable settings allow you to control which reservation types appear, set time durations for updates, and adjust the number of entries displayed. Icons and timestamps offer quick details at a glance, ensuring staff stay informed throughout the day.

Pro Tip: Use a commercial-grade TV or a streaming device with a web browser to keep the display active all day!

Call Logs: Never Lose Track of Important Conversations

Gingr’s Call Logs feature helps track inbound and outbound calls manually, making it easy to maintain a clear history of customer interactions. With detailed records, your team can improve communication, follow up on inquiries, and ensure important details aren’t lost.

Once enabled in Admin > Advanced Settings, calls can be logged directly from the Owner Profile or through the Owners & Pets > New Call Record. Categorize calls by type (e.g., new customer inquiries, grooming reminders) and access detailed reports to filter by date, call type, or customer. Calls logged on a pet parent's profile also appear in the Communications tab, consolidating all interactions in one place.

View All Pages: The Data You Need, in One Place

The View All Owners and View All Animals pages offer a powerful way to filter and customize your pet-care database, whether you need a quick list of pets with allergies, pet parents with active memberships, or a report for marketing campaigns.

Customize these views by adding relevant fields in Admin > Owner Form or Animal Form. Use filters to refine results, export lists, and even target customers with marketing campaigns. Let's say you're running a sale on Kongs, for instance. Add a Favorite Toy column to View All Pets, filter for dogs who love Kongs, and send a targeted campaign!

Each of these features helps streamline daily operations for your pet-care business. To summarize:

• Enable the Digital Whiteboard for real-time updates in your facility.
• Start logging calls to track inquiries, customer feedback, and reminders.
• Customize your View All pages to get instant access to key data.

If you have any questions, Team Gingr is here to help! Don’t forget to check out our Help Center or reach out to our support team.