Take the Stress Out of Staff Training with GingrU | Gingr

When an animal lover opens a pet-care business, a one-person operation can quickly grow into a full team of groomers, trainers, or expert pet handlers. Between juggling appointments, wrangling pups, and explaining to clients how to use the online booking system, it's much easier to run a pet-care operation with a full team.

Training employees to use new tools, feel comfortable with daily operations, and learn the unique culture of your biz can be tough, though, when you've got a full calendar, financials, and a million other tasks to juggle as a busy owner. 

The good news? With Gingr's built-in training and onboarding tool, GingrU, you can simplify onboarding with self-guided courses that get your new hires up to speed without stress. GingrU helps pet-care businesses create a training system that works, and it's built right into the app they use for daily bookings, payments, staff schedules, and more.

What Is GingrU?

GingrU is an educational platform built into the Gingr software designed to help pet-care businesses train staff, standardize processes, and maintain consistent service across the board. With GingrU, you can access pre-built video courses covering everything from calendar management to reporting or create your own custom courses tailored to your business.

Whether you run a grooming salon, daycare, or boarding facility, GingrU gives you the tools to train your team so they're confident and ready to get the job done.

Built-In Courses That Make Onboarding Easy

Every Gingr account includes a library of ready-to-go training courses. These cover essential areas like:

• Intro to Gingr – A 7-minute overview of the platform for brand-new users.
• Fundamentals Courses – Tailored for different staff roles:
  • Employees: 1 hr 14 min
  • Admins: 1 hr 6 min
  • Managers: 1 hr 4 min
• Reports Training – Including revenue, reservations, customer details, facility operations, and more.

These courses include step-by-step video tutorials and quizzes to reinforce learning. For busy managers, they're a game-changer: instead of repeating the same explanations every time someone new joins the team, just assign the course and track their progress.

Custom Courses for Your Unique Workflow

Of course, no two pet-care businesses are exactly alike — and that's where Custom GingrU Courses come in.

Let's say your grooming shop uses a unique intake form, or your team has a special way of introducing pets to the space. With GingrU, you can build your own training course from the ground up. Here's how:

1. Access GingrU by clicking the question mark (?) icon in the top right of your Gingr app.
2. Make sure any staff creating courses have the "Can manage GingrU Courses" permission.
3. Click "Create a Course" and fill in the course name, description, and bullet points of what it will cover.
4. Add your training Steps — each includes a video and a short multiple-choice quiz.
5. Choose who can view the course (employee, manager, admin).

For video content, we recommend using tools like Loom or Zoom to record your screen and then uploading it to Vimeo for easy embedding in GingrU.

Example Use Cases

Pet-care businesses can put GingrU to work in creative ways. Here are some example scenarios for custom courses depending on specific facility services, goals, and priorities:

• A dog daycare might create a custom course to teach staff how to read canine body language and prevent scuffles. The course can include videos of actual play sessions and point out early warning signs of stress or agitation.
  
  
• A boutique grooming salon could use GingrU to roll out a rebooking script to boost client retention. By training every groomer to use the same friendly, confident language, they can work toward their goal of increased rebookings, for instance.
  
  
• A multi-location boarding facility can build standardized onboarding courses so new staff get the same training, no matter which site they're hired at. Each course would cover the company's values, safety protocols, and a facility-specific walkthrough to quickly get new hires up to speed.
  
  
• An upscale pet spa may want to create a GingrU course focused on client experience. Say its customer reviews frequently mention how welcoming and professional the staff is. The spa wants to carry that culture of customer service through, so courses on phone etiquette and greeting new clients may be included in its new-hire training.
  
  
• A kennel and daycare combo could record step-by-step tutorials for every cleaning procedure and assign them to new hires through GingrU. This could save hours of shadowing time and ensure consistent health standards.

Getting Started

Even if you've never built a course before, GingrU makes it simple to dive in:

1. Click the ? icon at the top of any page in Gingr.
2. Select GingrU from the dropdown.
3. Explore built-in courses or click "Create a Course" to start building your own.
4. Assign the course to new team members and track their progress with the GingrU report.

You don't have to launch a 10-module training right away. Start with a short 2-step course — maybe one video and a quick quiz. Even that can save you hours in the long run.

Real-Time Progress Tracking

With GingrU, training doesn't happen in a black box. The built-in reporting feature lets you:

• View course completion rates
• Track quiz performance
• See employee feedback

If someone is falling behind or missing key concepts, you'll know—and you can intervene before small gaps become big mistakes.

No More Ruff Starts

Hiring great people is only half the battle — the rest comes down to how you train and support them. With GingrU, you can set your team (and your business) up for long-term success. As any business owner knows, successful onboarding involves much more than checking boxes. GingrU helps you build a truly prepared team.

From day one, new hires feel supported. Your processes become repeatable. And you get more time back in your day to do what you love — like spending time with pets, not PowerPoints.

Explore GingrU in your app today. Not a Gingr customer yet? We'd love to show you how tools like this can grow your pet business. Get a demo today!