Engage Customers with Gingr’s Report Card Feature

You know the look. A pet parent picking up their pup, eager for an update: “Was he good? Did she eat? Did they play?” Gingr’s Report Cards answer all those questions—and then some. As part of our pet-care business software, Report Cards let your team capture and share the sweet, silly, and sometimes slobbery highlights that make a pet parent's day (and keep them coming back).

Today, let's take a deeper look at the best ways to use them for your business.

Create and Send Report Cards with Gingr

Gingr's Report Cards are customizable updates you can send to pet parents during or after a visit. Think of them as a digital snapshot of the pet's day!

With Gingr’s report card feature, pet business owners can: 

• Leave comments and updates throughout the day. This feature allows you to make notes about each pet’s health, behavior, and general demeanor. 
• Attach photos and videos. Give pet parents an inside look at their pets’ experience throughout the day. Plus, they’ll love any cute moments that you capture and will feel like they were right there with their pet!
• Send report cards via email or SMS. You can connect with pet parents on multiple platforms. Send the reports card individually or en masse. You can also create and send a report card even after a pet has been checked out. 

Check out this article for more information about getting started with Gingr’s report cards feature. 

Why Use Pet Report Cards?

Pet parents love getting updates about their furry family members. And for businesses, these updates do more than make someone smile:

• Build Customer Loyalty: Consistent communication increases trust and repeat visits.
• Encourage Word-of-Mouth: Share-worthy updates can lead to social posts and referrals.
• Enhance Professionalism: Report Cards show that your staff is attentive, detail-oriented, and committed.
• Stand Out from the Pack: While many facilities offer photos, not all provide structured updates with insight. That’s where you shine.

Best Practices for Sending Report Cards

There’s no wrong time to brighten a pet parent’s day with an update, but some moments offer especially great opportunities to make an impact.

After a pet’s first visit, a report card can reassure new customers that they made the right choice and encourage them to return. At the end of a boarding stay, a thoughtful recap gives pet parents a warm, fuzzy feeling—and a reason to rebook. Midday check-ins during doggy daycare help ease any lingering guilt or anxiety while offering a charming peek into their pet’s day. Following a grooming appointment, a report card provides the perfect before-and-after moment to show off that fresh cut. And after a training class, it’s a great way to celebrate progress and reinforce the value of your services.

Use Report Cards to capture meaningful milestones or even just a single goofy grin. It’s a simple gesture that can strengthen your customer relationships and spark repeat bookings!

With Gingr, you get a suite of pawesome features to support every aspect of your pet business. And you can manage all of them under one roof, leading to a more streamlined system for both your staff and customers. When you make the customer experience more convenient and enjoyable, you’ll boost your retention and enhance your reputation. 

Ready to start using pet report cards and Gingr’s other great features? Get a demo today!