In the heart of North Royalton, Ohio, Paws at Play Resort & Daycare has been welcoming furry guests since 2012. With luxury boarding, daycare, and grooming—all connected to a full-service animal hospital—this pet resort stands out by offering a level of care you won’t find anywhere else.
At the helm is Katie Ashton, who’s been part of the business for an impressive 18 years. Her favorite part? “Our staff and our wonderful clients!” she says. That strong bond with both team and community is the heartbeat of Paws at Play.
Growth is good. But when that growth causes scheduling mishaps? Not so much. For a while, overbookings caused operational hiccups for the Paws at Play team, and valuable time was wasted on logistics instead of clients.
Katie knew something had to change. “We battled with overbooking prior to Gingr,” she recalls. “Gingr prevents overbooking and streamlines scheduling for owners and our staff.”
That’s when Paws at Play turned to Gingr to help tighten up and streamline the operational aspects of their business. Since making the switch, the team has had more time to focus on what they do best: providing top-notch care to every pet and pet parent who walks through the door.
Katie highlights the impact: “It has improved our efficiency and allowed our staff to provide better customer support for our clients and premium care for our guests.”
For Katie and her team, the ease of scheduling and the convenience of requesting records from the vet through Gingr have been game changers. Plus, with built-in features like communication tools, client requirements, and marketing capabilities, they have everything they need in one place. Gingr helps them stay organized and responsive without missing a beat.
From chaos to calm, Paws at Play proves that with the right tools, you can do more, stress less, and make every day at your pet-care business a walk in the park.
Create a pawesome experience before a client sets foot in your facility. Get a Gingr demo today!