We’ve upgraded our support site to a new platform in order to better serve you, our beloved customers. Benefits include:
Ability to upload images via chat.
Chat queue status, so that you can see your position in the chat queue.
Clean, consistent, knowledge base articles.
Improved search-ability so that you can find what you're looking for!
Knowledge base article suggestion inside your app.
We're very excited to share this with you, and can't wait to be able to provide improved support to those who matter most — you!
We've got you covered.
The look and feel of the support site is changing, but the stellar support that you count on is here to stay!
In the app, you’ll get a hold of us by clicking the widget in the bottom right corner:
Direct link to the new knowledge base: https://support.gingrapp.com
The new direct email is: firstname.lastname@example.org
Chat times will remain the same: 7:00 am - 5:00 pm MST
Over the coming weeks, we’ll continue to improve the support site by revamping training videos and updating existing articles. Our team is dedicated to your success and we hope that you will love this new support platform as much as we do!